Agile Development Product Owner

1 month ago

Swindon, United Kingdom Fleetcor Europe LTD Full time

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allow you to share any of our website’s pages with your social networks - but only if you explicitly choose to.
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Service Cloud Product Owner page is loaded Service Cloud Product Owner
Apply locations Swindon time type Full time posted on Posted 2 Days Ago job requisition id R04438 Your role
Corpay is currently seeking a Salesforce Service Cloud Product Owner. As a Salesforce Service Cloud business expert, you will be part of the European team responsible for supporting the delivery of Service Cloud technology solutions across UK Fleet.
You will report directly to the VP of UK Fuel Operations and work closely with the Salesforce Product Manager and will be responsible driving the Service Transformation agenda in UK main LOBs.
You will assess the business priorities, help with evaluating the business impact and gathering the business requirements and acceptance criteria. You will also be responsible for planning and structuring the business testing, training and post-deployment support to ensure full utilization. A vital part of the role will be to train Service Cloud users across the business and champion the continuous evolution of the product.
As a Service Cloud Product Owner you will be expected to work in a hybrid environment. Be the key link between Customer Service and the SalesForce Product Manager
Consult with stakeholders and customer insights to build features for development: business requirements gathering
Support the Product Manager to evaluate the business value of new features development and prioritize accordingly to business priorities (able to defend business requests and help with setting priorities)
Organize and lead acceptance test (UAT) effort to ensure the features or fixes match the business requirements
Work with Business Analysts to develop training plan and training materials, and deliver end user training and collect feedback from internal users
Responsible for writing the user stories (grooming and definition)
Collaborate with the Service Cloud European Product Manager to set right priority and delivery plan of key business requirements
Participate in key meetings including daily, sprint planning, refinement sessions, system demos and team retros
First contact for Service Cloud internal escalations, day to day operations and troubleshooting
Deep knowledge of Service processes and Service systems (or at least whom to go to in order to ask questions)
Experience using Service Cloud case management by Salesforce
Expert in Customer Service processes and operations
Agile methodology experience is a plus
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
It is within our best interest to promote diversity and eliminate discrimination in the workplace. locations 2 Locations time type Full time posted on Posted 18 Days Ago
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