Service Cloud Product Owner

1 month ago

Swindon, United Kingdom Fleetcor Europe LTD Full time
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  • store essential information to allow you to register and/or login to our site;
  • allow you to share any of our website’s pages with your social networks - but only if you explicitly choose to.
  • (twitter) guest_id, k, _twitter_sess, original_referer
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Service Cloud Product Owner page is loaded Service Cloud Product Owner Apply locations Swindon time type Full time posted on Posted 2 Days Ago job requisition id R04438 Your role Corpay is currently seeking a Salesforce Service Cloud Product Owner. As a Salesforce Service Cloud business expert, you will be part of the European team responsible for supporting the delivery of Service Cloud technology solutions across UK Fleet.

You will report directly to the VP of UK Fuel Operations and work closely with the Salesforce Product Manager and will be responsible driving the Service Transformation agenda in UK main LOBs.

You will assess the business priorities, help with evaluating the business impact and gathering the business requirements and acceptance criteria. You will also be responsible for planning and structuring the business testing, training and post-deployment support to ensure full utilization. A vital part of the role will be to train Service Cloud users across the business and champion the continuous evolution of the product.

How we work:
As a Service Cloud Product Owner you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
• Assigned workspace in Swindon, UK
• Company-issued equipment What you'll be doing

  • Acts as primary day-to-day point of contact for internal customers and stakeholders

  • Be the key link between Customer Service and the SalesForce Product Manager

  • Consult with stakeholders and customer insights to build features for development: business requirements gathering

  • Support the Product Manager to evaluate the business value of new features development and prioritize accordingly to business priorities (able to defend business requests and help with setting priorities)

  • Works closely with the business stakeholders to create a prioritised requirements backlog

  • Organize and lead acceptance test (UAT) effort to ensure the features or fixes match the business requirements

  • Work with Business Analysts to develop training plan and training materials, and deliver end user training and collect feedback from internal users

  • Responsible for writing the user stories (grooming and definition)

  • Collaborate with the Service Cloud European Product Manager to set right priority and delivery plan of key business requirements

  • Participate in key meetings including daily, sprint planning, refinement sessions, system demos and team retros

  • First contact for Service Cloud internal escalations, day to day operations and troubleshooting

Requirements:

  • Deep knowledge of Service processes and Service systems (or at least whom to go to in order to ask questions)

  • Experience using Service Cloud case management by Salesforce

  • Expert in Customer Service processes and operations

  • Customer champion / centric: is able to drive enhancements and requirements from a customer point of view

  • Agile methodology experience is a plus

  • Experience using JIRA or similar tool is a plus

  • Ability to prioritise multiple tasks within a collaborative team environment

#LI-BH1

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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