Customer service co-ordinator

3 weeks ago


Daventry Northamptonshire, United Kingdom Bush and Company Rehabilitation Full time

Contract Type : Permanent/ Full-time
The primary purpose of the Customer Relations Coordinator support the Bush & Co enquiries team in maintaining and enhancing our relationships with our customers, focusing on new business development, and providing support to our internal teams, associates, and clients. This is an exciting role which provides support with the set-up and management of new enquiry cases to assist with efficient customer service and administrative support.
• Liaise with existing and potential new customers in relation to their specific needs in terms of new enquiries, being able to gather relevant clinical and service data to ensure the correct Expert or Case Manager is identified and suggested.
• Responsible for the accurate set-up of our system of all new enquiry cases across Expert Witness and Case Management Services.
• Provide phone cover for other business teams and ensure all calls are transferred within the allotted timeframe.
• Conduct accurate data cleansing tasks when necessary.
Experience in customer service and administration experience.
• Able to utilise Microsoft applications and understand data usage.
• Efficient organisational and data management skills.
• Passionate about our customers, business, and personal performance.
We have a strong commitment to providing in-house training, which includes a variety of training sessions focused on development and further learning, alongside regular reviews.
We also offer a great range of benefits that support our employees, including 23 days of holiday per annum, plus bank holidays and Christmas closure, a competitive pension, and a health benefits package from the company.
Engagement Coordinator, Client Care Coordinator, Customer Advocacy Specialist, Client Relations Coordinator, Customer Satisfaction Coordinator, Client Support Specialist, Customer Service Coordinator.
REF-(phone number removed) Remember: You should never send cash or cheques to a prospective employer, or provide any financial information.Please get in touch if you see any roles asking for paymentsor financial details from you.



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