Support Engineer

4 weeks ago

Liverpool, United Kingdom Baltic Broadband Full time

Job Type: Full-time
Are you an Internet Engineer looking to work for one of Liverpool’s best kept secrets?
We are Baltic Broadband, leaders in Digital Connectivity. We provide a range of wired and wireless Broadband packages to businesses throughout the region, priced competitively and delivered within days, our high speed Internet services help transform businesses.
We operate a national connectivity network of devices, a large Internet of Things (LoRAWAN) network (for connected devices) and specialise in the high end engineering of the internet in order to personalise it around our customers requirements (such as low latency connections for gaming, gambling and virtual reality applications).
We can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous 30 days annual leave package, a bonus scheme, free gym membership, free home Broadband, your birthday off and be enrolled as a member of the Institute of Engineering and Technology towards professional registration as an Engineer (if not already).
Helping to run the support desk – Ironing out a connectivity problem for the odd client, resetting some passwords and providing an awesome tech support service to clients who get in touch
Building kit ready for a clients job and keeping a stock room of kit maintained and running our busy workshops
Offering expert technical help to the team, to ensure our internal systems run well
Creating/updating documentation of our ever expanding network
Working on-site with the installation teams to provide support as and when required.
Project managing a clients installation, coordinating resources and people to help bring everything together
You’ll be a Support Engineer with 15+ years’ commercial experience in a IT/Service Provider environment (Essential Requirement)
You hold a valid UK driving licence and don’t mind being on call for emergencies (Essential Requirement)
You like helping people. You can explain just about anything to anyone and you’re comfortable communicating in writing using our trouble-ticketing systems and on the phone as well as having excellent documentation skills (Essential Requirement)
You have Commercial awareness, deliver high quality work with little supervision and thrive on providing outstanding customer service and a positive support experience (Essential Requirement)
Have experience of Antennas and Fixed Wireless Access/Mobile, Linux Administration
Have experience of Virtual Machines (e.Have experience of project management
Have experience with fibre/splicing
To land this gig, you’ll need to have experience with most of the above and show that you can perform well in this very broad and busy role as you will be working in a small but fun and friendly local Liverpool business whereby it’s all hands to the pumps as we expand into the next chapter of our business.

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