Contract Manager

4 weeks ago

United Kingdom Mills & Reeve LLP Full time

The role

The Firm are looking for a Contracts Manager to be responsible for the management of a number of our Government Sector key accounts, to be based at our Cambridge, Manchester, Norwich or Birmingham offices.

Working closely with Client Relationship Partners, client service teams and business support teams, this Contract Manager will play a pivotal role in the client experience, developing a key understanding of individual client needs as well as ensuring all contractual parameters and requirements are managed effectively to mitigate risk, and to maintain / grow account the relationship and profitability.

The person

The role requires someone who:

  • Has a proven track record of managing large complex contracts and client relationships including monitoring and reporting on compliance with established contractual agreements.
  • Is a strong strategic thinker with exceptional relationship building skills and proven experience managing large complex contract relationships.
  • Can develop deep understanding of client specific requirements throughout the client journey/relationship (including onboarding, billing and post-completion) and ensure client teams deliver on these requirements.
  • Has strong communication and interpersonal skills for effectively liaising and managing both client key stakeholders and internal teams, at a variety of levels.
  • Has excellent written as well as verbal communication skills and so is able to demonstrate that they can convey complex matters in a way that different audiences can understand.

Key responsibilities:

  • Manage performance and compliance of key contracts and agreements throughout their lifecycle.
  • Regularly liaise with clients (at a variety of levels), often being a first point of contact, to ensure we deliver an outstanding client experience.
  • Advise and support internal stakeholders on contractual matters, such as contract interpretation, risk assessment, compliance requirements, and best practices.
  • Liaising with/being the initial point of contact for the client inception team, in terms of conflict checks (both commissioning and then processing and follow-up).
  • Liaising with/being the initial point of contact for work allocation (working with matter manager/partner).
  • Provide training and guidance to staff on client requirements and contract management processes and systems.

What else should I know?

Mills & Reeve is a major UK law firm renowned for its outstanding service to national and international clients, for its collaborative culture and for its deep sector expertise.

The firm has a strong sector focus with expertise in agriculture, charities, education, food and beverage, health, insurance, private wealth, real estate investment, sport and technology. Clients include businesses from PLCs to start-ups, high net worth individuals and landowners, more than 120 universities, colleges and education bodies and over 100 healthcare organisations.

This is an ideal opportunity to build your skills and experience with a major UK law firm, listed as one of the “Sunday Times 100 Best Companies to Work For” for the last 20 years - the only law firm to achieve this.

We are also proud to have been awarded Platinum Investors in People status this year. The firm joins a select club of only 6% of 50,000 assessed organisations awarded the coveted platinum status.

The firm is also delighted to report for the eighth year running we were named as one of Roll On Friday’s ‘best law firms to works at’ .

Pre-employment screening

Please note that, in the event that we make an offer for a role, we will conduct pre-employment screening that includes, but is not limited to, a basic DBS check, right to work check, any disciplinary history recorded with the Solicitors Regulation Authority (SRA) and a self-declaration to assess your character and suitability for the role. A full policy of the screening the firm undertakes is available on request.

Disclosure and barring service check and security clearance

This post is also subject to a satisfactory response from the Disclosure and Barring Service (DBS) (to check for any previous criminal convictions and cautions) and, given the nature of the work-type, you may also be required to undergo national security vetting to SC level – the latter can be undertaken following commencement of employment.

The firm

What really sets Mills & Reeve apart from other law firms is the way we work with our clients and each other. We understand that clients, in the 21st century, no longer want a traditional law firm – they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement.

Why not find out more about what it’s like to work at Mills & Reeve by taking two minutes to watch our video?

And finally…

Mills & Reeve is committed to providing an inclusive and supportive working environment. We are happy to consider flexible working arrangements and endeavour to achieve the right balance for both our people and the business. This attitude to flexible working ensures we continue to provide outstanding service to our clients, whilst allowing our people to develop their careers in the knowledge that personal priorities will remain just that.

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