Telemarketing Manager

4 weeks ago

Market Harborough Leicestershire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

Are you an ambitious Customer Service Team Leader,Telesales Manager, or Internal Sales Team Leader? Do you have a consultative account management & customer service style? We are an international manufacturer of world-class material handling / automation related product solutions, into key segments including: Food & Beverage, Warehousing, Distribution, Courier & Express Parcel, Automotive, Airport Logistics, etc.
Competitive Basic Salary - depending on experience and potential.
(This will be explored and discussed at telephone-screening stage).
High OTE (monthly and quarterly bonuses) - sales and KPI related.
· Company Pension (4% Contribution) after 3 months.
· 23 Days Annual holiday, rising to 25 after 18 months, (plus Birthday Holiday & Statutory Days).
· Private Healthcare for employee (after 12 months).
· Life Assurance.
· Professional / Ongoing Training & Development.
· Free Parking.
Telesales Manager, Customer Services Team Leader, Customer Service Manager, Internal Sales Team Leader, Technical Internal Sales Manager - material handling solution manufacturer
We are looking to develop a more proactive sales / customer services culture, whilst maintaining a seamless customer experience. Your role, as our Telesales Manager will be split between leading, managing, and mentoring, coupled with some personal account management (processing orders and making offers to both active customers and prospects or lapsed customers). Customer service is also a part of your role. You will set the pace, lead by example, and strive on meeting your team's sales target.
Telesales Manager, Customer Services Team Leader, Customer Service Manager, Internal Sales Team Leader, Technical Internal Sales Manager - material handling solution manufacturer
· Leading the internal sales team, chairing sales meetings, and offering support / suggestions to improve both results and efficiencies.
· Delivering a 'hunting / closing' type culture, while supporting others to work the same.
· Tracking and monitoring against agreed KPIs (once a KPI is implemented, you will measure response rates, conversion rates, tasks, and ensure consistent delivery).
· Understanding customers' needs and preparing offers for parts and service, on our SAP computer system.
· Understanding our products (continuous learning process), their applications, and general features (appropriate training is provided).
· Supporting the external business developers.
· Telesales Manager, Customer Services Team Leader, Customer Service Manager, Internal Sales Team Leader, Technical Internal Sales Manager - material handling solution manufacturer
Ideally, you will have an internal Sales or Customer Service Team Leadership background within any product or service solution. A technical aptitude is important (full training is provided). Any SAP user knowledge is beneficial (again, training will be provided).
Tangible sales team leadership experience, with proven evidence of success.
· Sales personality, enjoy building relationship with regular customers.
· Computer literate & proficient on Microsoft Office suite (Word, Excel, and EMail).
We are an international manufacturer of high-quality material handling solutions. Our customer base includes many global household-named brands. We provide a happy working environment, excellent training, career progression, and secure employment.
The right candidate may have the opportunity internally to progress to field sales or further management.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Telesales Manager, Customer Services Team Leader, Customer Service Manager, Internal Sales Team Leader, Technical Internal Sales Manager- Industrial, Internal Technical Sales Engineer - industrial, Internal Sales Engineer, Customer Services, Sales Engineer, Internal Sales.

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