Service Desk Engineer
2 weeks ago
WHAT WILL I BE DOING?
- Supporting the infrastructure in the distribution centre including printers, hand held scanners, desktops, WAN and LAN
- Fixing faulty IT kit/equipment
- Supporting users face-to-face and also via telephone using tools such as LMI/RDP
- Occasionally providing remote EPOS global support to AllSaints stores and offices
- Working at pace to achieve timescales identified in the service level agreement
- Responsible for monitoring core networks and alerting infrastructure teams to any incidents
- Working with IT operations and department leaders as well as other staff members/3rd parties in the event of an IT incident occurring.
- Ensuring data integrity is maintained
- Manage IT incidents when necessary to ensure resolution, keeping stakeholders notified of details and progress throughout
- Occasional travel to other AllSaints locations (stores and offices)
- Windows 10, 11 and Mac OSX
- Google corporate mail and Google Admin Console
- Active Directory user and group administration
- Mobile Telephony (IOS and Android)
- Experience with EPOS systems
- Audio Visual and Video Conference technologies and hardware
- Anti-virus installation and centralised deployment/management tools
- Remote/Secure access & VPN solutions
- WAN/LAN Technologies
- Structured Cabling
- Apple Devices including Airport, Apple TV
- VOIP telecommunications hardware and administration
- Systems Monitoring tools (e.g, PRTG)
- Service Desk call logging software (e.g. Zendesk)
- WiFi Technologies (specifically Meraki)
- Desktop Imaging
- Understanding of PCI DSS principles and working practices
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