Customer Services

2 weeks ago

Daventry Northamptonshire, United Kingdom The Recruitment Co. Full time

Customer Service & After Sales Administrator
Salary negotiable dependent on experience
Daventry, Northants
Monday to Thursday 8.30am until 5pm & Friday 8.30am until 4pm
Permanent

Our long established Daventry client is looking to recruit a permanent Customer Service & After Sales Administrator.

Customer Services & After Sales Administrator responsibilities:
  • Providing a warm and friendly first point of contact as a representative of the company to all external contacts
  • Processing of sales orders accurately in a timely fashion inclusive of sending order confirmations complete with accurate shipment dates
  • Processing of credit card payments via virtual terminal
  • Accurate recording of all customer contact and relevant details within the company contact database (Microsoft Dynamics 365)
  • Releasing orders for shipment to the warehouse accurately and in a timely manner
  • Relaying delivery date changes / updates to customers as and when required
  • Troubleshoot customer issues maintaining control and ensuring full communication with the customer to final resolution
  • Generating quotations for customer requirements and follow up where necessary recording feedback from customers and liaising with managers to ensure we remain competitive in the market
  • Gradual development of technical product information and applications
  • Where required, delivery and re-stocking of consignment cupboards within customers premises
  • Sourcing of customer requested items from our existing vendor base and beyond where necessary
  • Placing purchase orders with vendors for special order and drop ship requirements
  • Processing paperwork for system generated inventory purchase orders
  • Accurate recording of all vendor contact and relevant details within the company ERP system (Microsoft Navision)
  • Gradual ongoing development of technical product information and applications
  • Fully conversant with works order system and office procedures
  • Assist other team members with transactions when required in other departments
  • Assisting to develop the business in general
  • Providing a warm and friendly first point of contact as a representative of the company to all external contacts

Customer Services & After Sales Administrator requirements:

  • Previous experience in customer service environment essential
  • Reliable, good organisational skills, enthusiastic and conscientious
  • Excellent communication skills
  • Happy to learn & train on the technical aspect of our clients product

Please apply with a copy of your CV in the first instance

CPDaventry

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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