Customer Service Manager

5 days ago


Ireland, United Kingdom Excel Recruitment Full time €50,000
Customer Service Manager

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
- Dublin North
****This job is based in Baldoyle but will relocate in April 2025 to Horizon Logistics Park, Swords
- PLEASE ENSURE YOU CAN GET TO BOTH LOCATIONS SEAMLESSLY
**** My client supply (via wholesalers) a large portfolio of well-known food brands into Foodservice.

Due to an internal promotion, they are looking for a Customer Service Manager who will oversee a busy team of 6.

Hours are 9-5.30 Monday to Friday office based.

Salary & Benefits: Salary is up to €50k negotiable but must reflect experience, Bonus, Pension Contribution, Discounted Health Insurance, and free parking onsite.

This role requires a critical thinker who can develop processes to improve customer satisfaction, manage a team, and collaborate with various departments to ensure seamless operations.

As Customer Service Manager you will lead and manage the daily workflow of the customer service team, ensuring high levels of motivation and performance.

An FMCG background though ideal is not essential, so I welcome candidates from other industries for example banking or telecoms.

Responsibilities for the job of Customer Service Manager Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction and retention.

Oversee the prompt and accurate handling of sales order & credit note order processing, customer queries, complaints, and feedback, ensuring prompt and effective resolutions.

Manage price list maintenance including regular checking of key account price lists and accuracy of promotional and other price changes.

Effectively & promptly communicate our stock positions to both the sales team and our customer base.

Manage relationships with key accounts & independents, ensuring regular communication and service excellence.

Manage communication with key account & independent wholesale customers re new product listings, stock levels, orders, and product updates.

Collaborate with the sales, logistics, marketing & all other departments to ensure customer expectations are met across the board.

Provide a first-class support service to the field sales and key account teams.

Monitor and report in a timely fashion on customer service performance metrics, including response times, issue resolution, and customer satisfaction rates.

Identify trends and areas for improvement in customer service delivery and work with cross-functional teams to address them.

Recruit, train and mentor team members to ensure high service levels are maintained.

Ensure compliance with industry regulations and company policies in all customer interactions.

Act as a point of escalation for complex or sensitive customer issues.

Should you be interested in this job opportunity please apply or call Ambyr Medford AISAMB Skills: customer service sales call centre manager team manager Benefits: Pension Health Insurance Parking

  • Ireland, United Kingdom New Payment Innovation Full time €30,000

    As a Customer Service Executive, you will support our merchants and partners to ensure they get the best customer experience possible when provisioning our services which include providing merchant services (card terminals, online payment services and EPOS systems). In order to make an application, simply read through the following job description and make...


  • Ireland, United Kingdom Abrivia Full time

    Job Title: Customer Service Executive Salary: Negotiable pending experience + free parking, pension, Life assurance, discounted healthcare and attractive bonus. Location: Dublin City South (30 minutes from City Centre) Contract: Full time permanent 37.5 hrs per week Work Model: Monday- Friday, normal working hours. One of our global service clients is...


  • Ireland, United Kingdom Jacksonstone Recruitment Full time €35,000

    Jacksonstone are recruited for a very reputable organisation who require a Customer Services Advisor with Credit Control experience to join their busy team for 3-6 months The ideal person for this role will have: 2-3 years experience in a customer services/credit control environment Experience of Credit Control management Excellent communication skills IT...


  • Ireland, United Kingdom Lehane Motors Full time

    We are currently recruiting for a Service Adviserfor join our team at Lehane Motors Aftersales department. As a After Sales Service Adviser,you will be the primary point of contact for our customer's service requirements from vehicle booking and service scheduling. Key requirements for this role are: Appointments: Develop an understanding of customer...


  • Ireland, United Kingdom Aramex Full time €35,000

    Job Title: Customer Service Executive Main Location: Ballyboughal Co. All potential applicants are encouraged to scroll through and read the complete job description before applying. Dublin Normal Hours: Monday to Friday, 9am to 6pm, with a one hour unpaid lunch break each day. However, flexibility is required to meet the demands of the business. ...


  • Ireland, United Kingdom Amber Petroleum Ltd Full time €30,000

    Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to become a world leader in waste-based renewables, and a leading fuel supplier. We endeavor to approach the status quo of an established industry with fresh eyes, and empower our people develop and to deliver change through innovation. Our...


  • Ireland, United Kingdom Aryzta Food Solutions Full time €30,000

    Company description: ARYZTA is one of the leading international specialist food companies in the world. Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. We specialise in baked goods as well as sweet and savoury food, and we are a global supplier to the food service, retail and quick...


  • Ireland, United Kingdom Top Drawer Talent Full time €45,000

    Role:Airfreight Operations and Customer Service Coordinator Salary: Flexible based on experience. North Dublin Working Hours: 09:00 to 17:30 Overtime: Available with opportunities for a performance-based bonus. Pension: Company contributes to the pension scheme. Health Insurance: Discounted health insurance available. Airfreight Operations and...


  • Ireland, United Kingdom Frank Keane BMW Naas Road Full time €28,000

    Frank Keane BMW Naas Road is an Approved BMW Retail & Service Centre with a workshop that has been equipped and developed to the very latest BMW and MINI standards. Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. The Frank Keane Group has a reputation based on...


  • Ireland, United Kingdom Manpower Full time €30,000

    Customer Service Coordinator Full-time Permanent Location: North Dublin (Fully Onsite) Our client, a highly regarded company specialising in innovative solutions for the construction industry, is looking for a Customer Service Coordinator to join their team based in North Dublin. What's on Offer: Competitive salary package Career progression and...


  • Ireland, United Kingdom New Payment Innovation Full time €30,000

    As a Customer Service Executive, you will support our merchants and partners to ensure they get the best customer experience possible when provisioning our services which include providing merchant services (card terminals, online payment services and EPOS systems). This role will involve taking ownership of new service requests working with our partners,...


  • Ireland, United Kingdom Primtac Personnel Full time €35,000

    Our client is seeking an experienced Customer Service Executive, based in North County Dublin. Oversee a portfolio of key customer accounts, monitoring KPIs and providing performance reports. Build and strengthen relationships with both existing and new customers to support retention and business growth. Proactively collaborate with customers,...


  • Ireland, United Kingdom Osborne Recruitment Full time €26,000

    Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. **Customer Care Executive- Sandyford, Co. Dublin ** Here at Osborne, we are hiring for Customer Care Executivesfor a well-known client within the Insurance industry in Sandyford, Co. Dublin. Position:...


  • Ireland, United Kingdom Excel Recruitment Full time €50,000

    Customer Service Manager This job is based in Baldoyle but will relocate in April 2025 to Horizon Logistics Park, Swords - My client supply (via wholesalers) a large portfolio of well-known food brands into Foodservice. Due to an internal promotion, they are looking for a Customer Service Manager who will oversee a busy team of 6. 30 Monday to Friday...


  • Ireland, United Kingdom Autoglass Holdings Limited Full time €30,000

    Job description The successful candidate would be part of our scheduling team, based in our offices at the Airport Business Park, Cloghran, North County Dublin. Apply fast, check the full description by scrolling below to find out the full requirements for this role. Requirements The candidate would need to be fluent in the English Language. The Candidate...


  • Lisburn, Northern Ireland, Northern Ireland, United Kingdom Camlin Group Full time

    Company Description:Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.At Camlin we believe in high quality engineering and design, allowing us to develop...

  • Customer Services

    5 days ago


    Ireland, United Kingdom Demesne Electrical Sales Limited Full time €26,000

    Customer Service & Sales Support Administrator required 26K 27K depending on experience Primary Job Function Ensuring any calls are answered promptly and efficiently and in a professional manner. Administration support for Internal Sales and Customer Service Person as required daily, and being the back up for customer service person during annual leave...


  • Ireland, United Kingdom Aryzta Food Solutions Full time €30,000

    ARYZTA is one of the leading international specialist food companies in the world. We specialise in baked goods as well as sweet and savoury food, and we are a global supplier to the food service, retail and quick service restaurant sectors. Our impressive range of products and capabilities include a variety of breads and sweet and savoury food. You...


  • Ireland, United Kingdom Osborne Recruitment Full time €26,000

    Customer Care Executive- Sandyford, Co. Here at Osborne, we are hiring for Customer Care Executivesfor a well-known client within the Insurance industry in Sandyford, Co. Position: Full-time, permanent role Schedule:Monday to Friday Salary:€22-26.5K DOE Incentives:Uncapped commission paid monthly + €1,000 quarterly bonus Benefits: Pension plan...


  • Co. Armagh, Northern Ireland, United Kingdom VanRath Full time £40,000

    Customer Service Manager Job DescriptionVANRATH is delighted to be assisting a fantastic FMCG (Food) based company with the recruitment of a Customer Service Manager.Fully Negotiable + Fantastic Benefits PackageYearly Salary ReviewsProgression OpportunitiesResponsibilities:Operations Management:Oversee the day-to-day operations within the Customer Service...