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Customer Service Advisor

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Wolverhampton West Midlands, United Kingdom Tyman UK & Ireland Full time

Customer Service Advisor FTC 6 months Location: We are seeking a Customer Service Advisor to join ERA and explore the needs of our customers and provide solutions from our product offerings. This position is a customer focused role, meaning you will need to be great on the telephone and have a confident and helpful manner. Full training provided; Deliver high quality and effective customer service via telephone and email to a range of Key Accounts customers.
Achieve and surpass the required service targets.
Identify and provide proactive recommendations to enhance the customer experience.
Ensure the internal database is up to date and accurate.

Experience in a Customer Account Management would be ideal
Commercial acumen with KPI’s and order values.
Experience using IT Systems such as SAGE and Salesforce.
A creative and resourceful problem solver.

We are really looking for someone who is currently operating at this level in a similar role, however, linked to our value of ‘never stop growing’ we are open to individuals who may be looking for their next career opportunity.

Here at Tyman UK and Ireland, our purpose is to transform the security, comfort, and sustainability of living and working spaces through our expert touch. Tyman UK and Ireland is one of three divisions within the Tyman Group which has over 4000 employees globally and facilities in 17 countries.