Housing Complaints Officer

4 weeks ago

Peterborough Cambridgeshire, United Kingdom Sellick Partnership Full time

Housing Complaints Officer

6 Month Fixed Term Contract

35 hours a week

One hour lunch

20.62 an hour umb

Peterborough, Cambridgeshire

Sellick Partnership Ltd are currently recruiting for a Customer Liaison Officer to join one of our Peterborough based clients on a 6 month fixed term contract

Daily duties of the Housing Complaints Officer consists of:

  • Assisting with the investigation of complaints on behalf of customers, ensuring they are updated periodically with any progress made on their case
  • Handling customers complaints in regards to repairs and maintenance
  • Acknowledging complaints within process timescales
  • Ensuring all complaints are effectively recorded on the inhouse database
  • Monitoring and tracking complaint cases
  • Creating customer feedback reports to analyse ongoing process improvements
  • Dealing with all ad hoc administration

Essential experience of the Housing Complaints Officer:

  • Experienced in dealing with customers complaints
  • Previous socail housing experience

If you believe that you are well suited towards the role of the Customer Liaison Officer then please apply now, for more information contact Chrissie Howard at the Sellick Partnership Derby office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

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