Customer Service Advisor

2 weeks ago


Manchester, United Kingdom HAYS Full time

Customer Support
Hays are recruiting for a permanent Customer Support Administrator. This role is-on a permanent basis, for a business which promotes self-development. Manchester city centre based offices.
You will be responsible for full customer service support across the business, underwriting, administration, call handling. You will be cross-skilled, responsible for handling all contact from customers, via phone, email, live-chat, mail and the company web-site. You will prepare financial applications, providing excellent customer service at all times. You will ensure accounts are up-to-date. You will enter data, run reports and support with any other administrative duties the department may require.
You will have previous experience within a customer-focused role, you will be comfortable working within financial services, you will be working with sensitive data and information whilst understanding the importance of confidentiality and professionalism. The ability to speak multiple languages would be advantageous but not essential. You will be flexible, keen to stay at a company and progress. Competitive salary, excellent benefits, modern offices, privileges and ambassador schemes, a discretionary bonus scheme. 5 hours per week, rota based 8.00pm Monday - Friday.



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