Safer Gambling Supervisor

2 weeks ago

Greater Manchester, United Kingdom UK TOTE GROUP Full time

Our Customer Operations team is evolving, and we are looking for a passionate and personable Safer Gambling Supervisor to lead and manage our Safer Gambling team.
As Safer Gambling Supervisor you will play a pivotal role in overseeing the day-to-day activities of our Safer Gambling team ensuring that our customers receive the necessary tools, support, and guidance to manage their accounts responsibly.
The Tote are racing’s most popular pool betting operators and can be found online and across many racecourses in the UK and Ireland. We’re passionate about all things racing, we love the sport and it’s in our DNA. Using best-in-class technology, digital innovation, and customer engagement, we are developing the Tote reaching new audiences with innovative products.
Our headquarters in Wigan is the main hub for our team of over 200 innovative and ambitious experts dedicated to delivering our vision of providing the best betting experience for racing fans. 5 hours per week with a 5 from 7 working pattern so weekend working will be required on a rota basis. 2/3 days per week onsite. A full induction, on the job training and development plan will be put in place for anyone who joins the team.
Support the implementation and performance of strategies aimed at promoting Safer Gambling practices and mitigating the risks associated with problem gambling
Lead and manage a team of Safer Gambling Officers responsible for identifying customers at risk of problem gambling and providing them with appropriate support and guidance
Provide team members with coaching, training, and guidance to ensure effective performance
Ensure the team upholds strong service level agreements (SLAs) to promptly address customer inquiries on Safer Gambling, enhancing satisfaction and reducing risks
Stay updated on regulatory changes and ensure adherence to relevant regulations and develop a culture of continuous improvement
Confidence in making decisions and recommendations with the ability to present to senior management team
Experience in providing detailed analysis and presentation of complex data
At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary. Shares Option Plan
~ Health Cash Plan
~ entitlement (33 days inclusive of bank holidays)
~ 24/7 365 employee assistance helpline
~ and collaborative office environment with free parking, fruit, biscuits, and drinks
~ social events, charity events and volunteering opportunities

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