Service Expert

4 weeks ago

United Kingdom Carrier Global Corporation Full time

Pays :
France Localisation :
Rte De Thil, 01120 Montluel, France Poste: Expert support technique CVC / Experto en Soporte Técnico (H/F)
Localisation: Montluel, France; Culoz, France ou Montilla, Spain
Contrat: CDI
Construisez votre carrière avec confiance
En intégrant Carrier, vous rejoignez le leader mondial de la fourniture de solutions saines, sures, durables et intelligente à destination des acteurs du bâtiment et de la chaîne du froid. Nous créons des solutions qui importent pour notre planète – et nos employés sont au cœur de notre vision. Nous sommes une société d’innovateurs, unis par notre vision, nos valeurs et notre culture : le « Carrier Way »
En tant qu’employeur de choix, nous aspirons à fournir un lieu de travail attrayant, à développer et fidéliser les meilleurs talents, à promouvoir l’engagement, à favoriser le travail d’équipe et à utiliser l’innovation au service de nos clients. En bref, les atouts de Carrier sont l’expertise, la créativité et la passion de nos employés et nous avons hâte que vous rejoigniez notre équipe.
Description du poste
Notre service ERCD est en charge de la gestion de toute notre activité pièces de rechange en France et à l’international. Rattaché.e au Responsable du service Technique , vous intégrez une équipe de 9 personnes dont l’objectif est d’apporter du conseil et du support à nos clients pour leurs problématiques pièces détachées.
Missions
Dans le cadre du poste Expert support technique, vos responsabilités sont les suivantes:
Comprendre et analyser le besoin du client pour apporter une préconisation de composants permettant de répondre au problème rencontré
Echanger avec les fournisseurs pour valider leur proposition technique à travers les spécifications et les plans 2D / 3D, voire trouver des solutions de substitution.
Etudier des solutions techniques pour pallier l’obsolescence de composants et l’arrêt de gammes des usines.
Représenter l’après vente dans les projets de développement de nouveaux produits finis, ainsi que les modifications de produits des usines du groupe.
Profil recherché
Nous recherchons une personne reconnue pour sa rigueur et son sens de la relation clients. De plus, vous avez un esprit pratique, oriente vers la recherche de solutions.
Si vous vous reconnaissez dans ce profil, contactez nous
Vous détenez au minimum ces qualifications:
Titulaire d’une formation de niveau Technicien ou Ingénieur dans les domaines Mécanique, Electrique, Génie Climatique/Thermique ou Énergétique.
Vous avez une expérience préalable dans le domaine technique ou un parcours en tant que Technicien SAV / Maintenance
Vous avez un niveau d’Anglais professionnel qui vous permettra de soutenir des échanges écrits principalement et d’aborder sans appréhension la communication a l'oral.
Vous êtes a l’aise en informatique, avec des notions de CAO, afin d’appréhender facilement l'utilisation des outils 2D / 3D
Notre engagement envers vous
Nos plus grands atouts sont l'expertise, la créativité et la passion de nos collaborateurs. Nous aspirons à fournir un lieu de travail attrayant, à développer et fidéliser les meilleurs talents, à promouvoir l’engagement, à favoriser le travail d’équipe et à utiliser l’innovation au service de nos clients.
Nous aspirons à créer un environnement où tous se sentent à leur place (_belong), dans lequel la diversité et l’inclusion sont le moteur de la croissance et de l’innovation. Nous développons et déployons les meilleurs programmes et pratiques afin de fournir des opportunités de carrière enrichissantes, en restant à l’écoute de nos employés et en nous challengeant à toujours faire mieux. C’est le « Carrier Way ».
Rejoignez-nous et faites la différence.
N’hésitez pas à nous transmettre votre candidature dès aujourd’hui.
Carrier est engagé dans l’égalité des chances et l’inclusion. Toutes les candidatures qualifiées seront examinées dans le respect de la réglementation et un accompagnement spécifique sera fourni à la prise de poste.
Notice de confidentialité du candidat au poste :
Cliquez sur ce lien pour lire la Notice de confidentialité du candidat au poste
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