Head of Customer Success

2 months ago


London, United Kingdom Propel London Ltd. Full time

Job Overview The Company

Leading B2B SaaS company within remote-access and remote-support solutions – growing exponentially following multi-million funding from a PE firm looking to fuel further growth
The technology allows remote access to work (2nd largest by scale globally with customers in 160 countries including; Intel, IBM, NASA, Shell, DreamWorks and Philips
The need for these solutions has become even more pronounced with the increasing shift to hybrid working environments

The Opportunity

Reporting directly into the CEO, this is the FIRST hire of it’s kind and represents the investment into growth and market-dominance – they're looking for a hands-on CS leader to take ownership of the function and build repeatable and scalable processes
CS currently sits in sales, and is largely transactional – they’re looking to develop strategic CS to work with customers long-term (high—touch for enterprise, and self-serve/ automation for SMB/ MM)
4 individuals within CS at the moment, take ownership of this team, mentor/ coach and grow/ develop it further
They have 1000s of customers – and need a data-driven individual with an analytical approach to drive further improvements to retention and growth Job Description About you

Job Description About you

Customer Success leader – min. 5 years in a B2B SaaS environment, likely more
Experience in an early-stage/ embryonic CS function – experience building and establishing successful processes, playbooks, structures, automation technologies etc.
High-growth, fast-paced, dynamic environment preferred
Metrics-driven, with an analytical eye – judgements based on data
Worked with customers from high-value Enterprise through to low-value SMB and everything in between. The solution is applicable to companies of all sizes and verticals, and needs a CS expert that knows how to cater to all
Emotionally intelligent, personable, empathetic, collaborative, down-to-earth character

Have you been contacted by Propel recently? We're aware of an ongoing scam by a group posing as Propel employees.

#J-18808-Ljbffr

  • London, United Kingdom RAMP - powered by TheJobPost Full time

    Head of Customer SuccessLocation - Southwark, London Office (minimum 4 days a week office-based)Flexible salaryRAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You will be joining a thriving SaaS business during an exciting period of expansion and will become an essential...


  • London, United Kingdom TransferRoom Full time

    **Head of Customer Success** TransferRoom is a hyper-growth B2B SaaS business on a mission to change the football transfer market for the better. We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers. Since our...


  • London, United Kingdom RAMP Global Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the...


  • London, United Kingdom RAMP - powered by TheJobPost Full time

    Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You will be joining a thriving SaaS business during an exciting period of expansion and will become an...


  • London, United Kingdom RAMP Global Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You...


  • London, United Kingdom RAMP Global Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom Pugpig Full time

    **Reporting to**: Customer Director **About the Role** Are you an experienced Customer Success or Customer Experience leader wanting to work with the world's leading media brands and be their trusted advisor on all things digital publishing? The Customer Success team at Pugpig works with customers through their whole product lifecycle - setting goals and...


  • London, United Kingdom CitNOW Group Full time

    About usFounded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.CitNOW Group was formed in...


  • London, United Kingdom Onsi Full time

    **Head of Customer Success** **Location: London, United Kingdom (Hybrid)** **Vision**: We exist to create a world of work where everyone wins. Onsi provides an easy way for businesses to reward their workers. Our platform is designed to help businesses build programmes that drive loyalty and engagement, delivering a wide range of benefits to workers via...


  • London, United Kingdom Bloom App Ltd Full time

    **Overview** Bloom is a next-generation Career coaching app, our mission is to provide coaching at scale. We believe career coaching should be available to everyone, not just managers, leaders or executives. Unlike its competitors, Bloom is inclusive for all colleagues. Its platform and proprietary technology provides a total coaching solution for...


  • London, United Kingdom Harrington Starr Full time

    Location: - London- Industry: - Sales and Marketing- Salary: - 125000- Reference: - 16983- Contact name: - Hannah Chowdhury- Job published: - February 10, 2023**Job description**: **Head of Customer Success** **London / Cardiff** **The Company**: *** **My client **protects digital currency, allowing c**ustomers **to safely access it in real time, and...


  • London, United Kingdom Griffin Full time

    **About Griffin**: Finance is only relevant in context. People don't take out a loan in order to take out a loan; they take out a loan to refurbish a home, expand their business to a new location, or otherwise achieve a goal that happens to require a substantial amount of money. Technology is increasingly enabling companies to embed finance at the point...


  • London, United Kingdom LSEG (London Stock Exchange Group) Full time

    As the Head of Customer Success for EMEA, you will be responsible for ensuring the success and satisfaction of our clients in the region to deliver revenue retention. You will leverage your passion for the industry, innovation, and customer centricity to lead Customer Success Directors and their teams to deliver an exceptional customer experience. Your...


  • London, United Kingdom Railsbank Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success About Railsr Railsr is a leading embedded finance experience platform that enables any business to prototype, build and scale financial products. Our vision is to make finance an amazing experience for consumers and companies...


  • London, United Kingdom Railsbank Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success About Railsr Railsr is a leading embedded finance experience platform that enables any business to prototype, build and scale financial products. Our vision is to make finance an amazing experience for consumers and companies...


  • London, United Kingdom Railsbank Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success About Railsr Railsr is a leading embedded finance experience platform that enables any business to prototype, build and scale financial products. Our vision is to make finance an amazing experience for consumers and companies...


  • London, United Kingdom Boston Capel Full time

    **Head of Customer Success - Software - SaaS - Central London** **About the Role** Our client, a rapidly expanding and market leading ticketing and event management platform is looking for an experienced Head of Customer Success to play a key role for this software business as they enter the next stage of growth. The Head of Customer Success will oversee...


  • London, United Kingdom native Full time

    About Native Native have built a unique nationwide digital and physical presence across student campuses. Native’s core products cover our Ticketing, Media and Events services. For our Ticketing platform we offer event discovery for our customers and a fully integrated solution for our partners. Our media proposition delivers value to students on campus...


  • London, United Kingdom BlueOptima Full time

    Company Description **BlueOptima**’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide **industry-leading objective metrics** in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the...