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Solutions Engineer

3 months ago

London, United Kingdom Envoy Inc. Full time

Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.
With Envoy’s intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.
Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy’s platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy’s integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.
The Solutions Engineering team at Envoy lives within the Customer Success organization but touches every team (sales, product, engineering, finance, etc). Each day is different and involves assisting account executives with the pre-sales process, security questions, QA’ing some experimental functionality, or jumping on a call to both triage and solve a customer issue. The Solutions Engineering team is multifaceted at Envoy and includes elements of sales engineering, API development, support escalations, and world-class enterprise customer support. This is a hybrid position that requires at least 3 days a week (Tuesday - Thursday) in our London, UK office.
Align with the Sales team (Channel, Mid-Market, and Enterprise segments) to assist in all aspects of the pre-sales process, such as technical demos, security reviews/questionnaires, and discussions around technical requirements while setting realistic expectations with prospects and customers. This is typically a co-lead Sales effort in the upmarket segments.
Align with the Customer Success team to assist in all aspects of the post-sales process, such as technical demos for new features, security reviews/questionnaires, technical troubleshooting, and discussions around technical requirements while setting realistic expectations with customers.
Willing to travel to Customer or Partner engagements on a per-request basis (~%
Work closely with a customer’s information technology, security, and legal teams to maintain compliance and user security standards.
Be the liaison between customer-facing and Product, Engineering, and Design teams. You will be the voice of the customer during product roadmap meetings, ensuring that company goals are aligned with customer needs and that implementation is executed with the best interest of the customers in mind.
Hunt down answers within data tools and logs to uncover sneaky product bugs.
Advocate for Envoy’s customers and provide critical feedback to product and engineering teams to greatly influence the direction of our products.
This includes understanding our API capabilities to help the customer and/or partner begin their development.
4+ years in Solutions Engineering, Customer Engineering, or Partner Engineering roles; alternatively 5+ years in a Technical Account Management or Sales Engineering role
~ Intermediate SQL skills and can easily investigate issues through data.
~ You know how the internet works (i.e. The ability to write simple Ruby and/or Python scripts to solve day-to-day issues.

You have a hybrid of functional and technical skills that emphasize your problem-solving strategies and attention to detail.
Comfortable communicating with high-level (IT directors, legal teams, and facilities managers) and can have heart-to-heart conversations with software developers.
A self-starter who enjoys owning projects end-to-end. As Envoy becomes commonplace around the world, the data we store will be more and more valuable. Interested in educating others and helping your team grow together.
You can learn Ruby on Rails Active Record Query Interface
~ Understanding of SAML (Security Assertion Markup Language) and Active Directory. Experience installing/configuring IT infrastructure (e.g. switches, routers, VOIP, wireless).
~ Experience with badge/ID printers, physical security, and digital security cameras.
~ An inclusive community where you feel welcomed and cared for as a person
The ability to make an immediate impact in helping customers create a great workplace experience
Support for your personal and professional growth
Envoy's compensation package includes market competitive salary, equity for all full-time roles, and great benefits. If you are located in the London, England area , our expected cash compensation for this role is OTE . If you have any questions related to compensation, please contact Recruiting after you apply.
#LI-Hybrid
Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
This is not a remote position. Are you open to a hybrid work environment where your presence in the office will be required 3 days a week? (If your answer is “no”, we appreciate your interest, but we are only looking for hybrid at this time.) *
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For government reporting purposes, we ask candidates to respond to the below self-identification survey.As set forth in Envoy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
Voluntary Self-Identification of Disability
For government reporting purposes, we ask candidates to respond to the below self-identification survey.As set forth in Envoy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
Veteran Status Please select Veteran Status Voluntary Self-Identification of Disability
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. If you want to learn more about the law or this form, visit the U.Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .
How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Diabetes
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Disability Status Please select Disability Status PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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