Senior Second Line Engineer
3 days ago
Onsite 2nd Line IT Support Engineer
Employment Type : Full-Time, Permanent
Industry : IT Managed Services / Financial Services
Salary : £40-£45k + bonus
My client is a highly respected, award-winning Managed Service Provider headquartered in London, known for delivering exceptional IT solutions and support to some of the capital’s most prominent financial organisations. Renowned for their technical expertise and outstanding customer experience, they continue to expand and are now looking for an experienced Onsite 2nd Line IT Support Engineer to join their team, providing dedicated support to several key client accounts.
As an Onsite 2nd Line IT Support Engineer, you’ll be pivotal in maintaining and supporting the IT environments of their clients. Based primarily across a couple of Central London client sites, you will serve as the technical escalation point for more complex support issues, ensuring smooth day-to-day operations and the delivery of a consistently high-quality service.
Provide 2nd Line technical support for end users across multiple client sites, both remotely and onsite.
Troubleshoot and resolve complex hardware, software, and networking issues.
Support and maintain the full Microsoft technology stack, including:
Windows 10/11 and Microsoft 365
Azure AD, Intune, and Exchange Online
Windows Server (2016–2022), Active Directory, Group Policy
Microsoft Teams and SharePoint Online
Experience : 3+ years in a 2nd Line (or strong 1st/2nd Line hybrid) support role, ideally within an IT Managed Service Provider (MSP) or financial sector environment.
Technical Skills: Strong knowledge of Microsoft 365, Azure AD, Exchange and Windows Server environments.
Experience supporting desktops, laptops, and mobile devices (Windows, iOS).
Understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs).
Familiarity with remote monitoring tools, ticketing systems, and ITIL practices.
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