Commercial Manager

2 weeks ago

Rushmoor Surrey, United Kingdom Jackson Hogg Ltd Full time

Commercial Manager Jackson Hogg are currently partnering a leading EMS company specialising in the supply of EMS and supply chain services to a wide range of leading technology companies across the UK and Europe. They offer support to customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sector. We are currently assisting in their search for an experienced Commercial Manager based out of the Aldershot office. Role Profile – Commercial Manager: As commercial manager you are responsible for overseeing all internal account management activities. Your focus is on building strong long-term partnerships with customers, together with leading and motivating the commercial team to deliver exceptional customer service at all stages of the sales process from enquiry to delivery cycle. Duties of the Commercial Manager include:

  • Convey and enact the company strategy to drive customer revenue growth by identifying customer needs and pain points and providing tailored solutions that meet their requirements effectively.
  • Collaborate with internal teams, such as production, engineering and procurement, to design and present customised solutions that address the unique needs of each client.
  • Ensure an appropriate approach to negotiation of terms, pricing, and contracts with clients to ensure a mutually beneficial agreement is reached, including SOW review and sign off.
  • Establish and maintain appropriate delegated levels of authority within the commercial team for key aspects such as Pricing, Order Acceptance, Quotations.
  • Managing order renewals and ensuring timely negotiations for order extensions or modifications.
  • Supporting account managers in addressing client concerns, resolving conflicts, and finding solutions to challenges.
  • Review, enhance and develop front end process and procedures to optimise the customer experience.
  • Gather feedback from clients and relaying it to the relevant departments within the company to help in continuous improvement, innovation and meet company KPI’s.
  • Ensure client satisfaction and loyalty is a priority by working to anticipate and address potential issues before they impact the client's experience.
  • Analyse sales data and trends to prepare accurate forecasts, reports, and account reviews to inform strategic decisions and resource allocation.
Skills required for Commercial Manager position:
  • Experience and basic knowledge of electronic component and/or part numbers or closely related market Customer centric and commercially astute.
  • Experience in the EMS sector. Excel experience.
  • Reporting and forecasting. Concise communication skills.
  • ERP/MRP (SAP and Salesforce would be beneficial)
Benefits:
  • Company contributed pension scheme (after 3 months)
  • 27 days paid holiday, plus Bank Holidays, with long service holiday benefits
  • Permanent role
  • Secure and free on-site secure parking
  • Private health options
  • Company bonus scheme
  • Working for a well-established market leading company
  • Modern and clean working environment
  • A growing business with room for progression
Core Hours: Mon-Thursday 8.30 - 5.00, Friday 8.30 - 4.00. All positions are permanent and based on a 39-hour week

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