Product Marketing Manager- Contact Center

Fluvio is helping our client, PCI Pal hire for a full-time PMM based in the London area, UK.
We enable contact centers around the world to deliver a payment experience that customers trust and allows them to use their payment method of choice, over any channel, in a highly secure and compliant way. PCI Pal is the market leader in cloud solutions in our market which has led to us being the preferred secure payment solution for many globally recognized brands as well as being resold extensively across our market leading partner eco-system. PCI Pal partners include many of the world’s leading business communications vendors and payment providers such as Genesys, Zoom, Talkdesk, Amazon, Vonage, RingCentral, 8x8, Worldpay, and many more.
 
We are looking for an experienced, UK-based product marketer within commuting distance from London to join our international team as a Product Marketing Manager. You will work alongside our world-class Product & Engineering teams in a hybrid approach with two days in the office weekly.  


The Product Marketing Manager at PCI Pal is a strategic position that lives at the intersection of Product, Marketing and Sales; As a Product Marketing Manager you will have an opportunity to drive strong collaboration between functions including Product, Marketing, Sales, and Customer Success.

Reporting to the Director of Product Marketing, the role expertly crafts and executes product marketing strategies, ensuring that our value proposition resonates with our partners and customers, drives competitive advantage, and accelerates market growth.

The Product Marketing Manager will be responsible for researching the market, monitoring competitors, developing differentiated positioning and compelling messaging, executing product launch plans, creating collateral for each step of the buyer’s journey, and providing content for both sales and partner organisation enablement. 

As the Product Marketing Manager you will be expected to regularly run product market fit customer interviews and provide concise, strategic reports to product, marketing, and sales leaders.

We expect the right candidate for this role will be a product evangelist and proactively promote PCI Pal’s value proposition both internally and externally through webinars, explainer videos, fireside chats, engaging social media material, and proactive participation at key in-person and online industry events and partner engagements.

The right candidate should therefore be someone who enjoys communicating both internally (up and down the chain), as well as externally, particularly within PCI Pal’s market-leading partner eco-system both in the UK and internationally where required.

Identify, develop, and maintain market knowledge such as buyer ecosystem and personas that help define placement and the value of the PCI Pal secure payments offering; Regularly gather product feedback both qualitatively and quantitatively and present findings to product and marketing stakeholders.
Support field sellers and channel partners with effective positioning, product marketing assets, product education and competitive differentiation; for example, you will be expected to create and maintain standardized sales pitch decks and own various other strategic sales assets such as pricing lists and video material.
Develop and execute go-to-market and launch plans in collaboration with product managers and with both our Marketing and Partners & Alliances Teams. Create and deploy marketing material and collateral (e.g. landing pages, pitch decks, infographics, explainer videos, etc) designed for each stage of the buyer’s journey and key personas.
Work with the wider Marketing Team to create content for critical product related topics such as podcasts, eBooks, blogs, articles, videos, etc.
this includes for example educating the sales team and participating in key industry events which can be either in-person or online. The product marketing manager will also be expected to exploit social media channels as necessary whilst acting as a product ambassador.
Report to product and marketing leadership on the effectiveness of product marketing initiatives and adjust strategies as needed to meet business objectives.

Led successful product launches throughout your previous product marketing career 
~2+ years of product marketing experience 
~ Experience in a fast-paced environment and can execute multiple projects simultaneously 
~ Strong communication, content writing, analytical, and presentation skills 
~ The ability to frequently travel both within the United Kingdom and internationally 
~ YOU’LL GET TO THE TOP OF THE LIST BY HAVING (BONUS EXPERIENCE)
Multi-lingual in a preferred mainland European language (Spanish, French, Italian, etc)

25 days holiday, rising to 28 days per annum with length of service
~ Medical, dental and optical insurance cover
~ Work from home or Hybrid (depending on location)
~ An exciting and flexible working environment surrounded by friendly and committed co-workers
~“Work from anywhere” 2 weeks per year policy
~ Training and development opportunities
~ Access to an employee assistance programme and wellbeing support hub
~ Rewards platform (offering discounts, cashback and savings)
~ Ad-hoc team events, incentives and competitions