Hotel Reception
1 month ago
The Roof Gardens were originally created in the Art Deco period and opened in 1933. In the late 60's the building was taken over by fashion powerhouse Biba and was the pulse of Swinging London. 100 ft high above Kensington High Street, set across 3 floors with over an acre of gardens, The Roof Gardens will be a next generation members club that is future-facing, committed to innovation and community, to discovery and to delight. The club will open in Summer 2024 as a world-leading members club affording its community beautiful gardens, bars, restaurants and events spaces alongside a visionary cultural and music programme.
In this role you will assist with all phone and email restaurant bookings and enquiries in a helpful, and courteous manner. Whether over email or on the phone you will consistently provide a positive experience for our members, always acting as an ambassador for the brand. An excellent telephone manner is a must.
Strive to understand members' needs, recommend suitable restaurant spaces, exceed expectations, and foster loyalty. Oversee alterations to schedules and timings, provide accurate information to members, and maintain up-to-date knowledge of restaurant offerings. Collaborate with F&B team to maximise restaurant covers and assist in promoting venues and events to meet revenue targets. Handle feedback and complaints with care, and work with the FOH Manager to enhance the member experience and ensure adherence to payment policies.
Ensure the front of house and public areas arealways kept clean and tidy and report any defaults to the relevant departments. Comply with GDPR when dealing with members personal data. Prior experience in luxury hospitality reservations preferred
Excellent phone etiquette required
Strong communication and rapport-building skills
Passion for diversity, equity, and inclusion
Commitment to confidentiality and hospitality
Methodical approach to database maintenance
Willingness to work flexible hours
30 days holiday + 1 extra day for every year service
1 celebrate you holiday and 1 volunteer day
Salary above market rate + service charge
30 days holiday + 1 extra day for every year service
1 celebrate you holiday and 1 volunteer daytoo
Full use of lockers, shower and changing facilities in The Hub
Uniform and dry cleaning provided
Supportyour financial wellbeing withWagestream
Pension scheme
We are a community united by attitude, curiosity and optimism, not defined by background.
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