Night Manager

3 weeks ago


South Kensington Greater London, United Kingdom The Other House Full time

The Other House forms a new sector in the accommodation space: A Residents Club.
Each Residents Club blurs the lines between hotels, serviced apartments and private rentals meaning residents can book for a day, week, month, or year. It provides residents a sense of home with beautifully designed club flats, access to hotel style services and a private club for as long as they are in town. The brand will highlight the best in British design with a focus on sustainability and smart technologies at its core. The Other House will provide a unique environment for travellers seeking flexibility, style, and experiences to remember as we reimagine how people stay.
The first location opened in South Kensington in summer 2022 to great acclaim after significant investment. Whilst the initial focus will be on prime central London, the venture will roll-out globally, catering for the aspirational business and leisure traveller.
The Other House is looking for a dynamic and energetic Duty Manager, who has passion for delivering a Memorable experience combined with impeccable guest service across all our guest facing departments. We are looking for an individual who effectively will deliver a exceptional service with a strong focus on sustainability and cutting-edge technology.
To support the full operation in resolving ad hoc challenges, recording them in the appropriate system, and proactively find solution to avoid repeats.
To actively support the operations, primarily focused on the reception area, by implementing and correcting brand standards.
Actively deliver the daily morning briefings, ensuring that all departments attend and communicate challenges from the previous day, VIPs for the day, key activities in the property for the day that could lead to concern.
Proactively deliver and record training sessions together with the People Team on how to successfully manage difficult conversations, and drive win-win conversations.
Regular liaison with housekeeping department
Experience in hotel operations, with specific exposure to Rooms management and guest relations
Service expert in all areas of a hotel style operation, focused on positive guest experience
Ability to ensure adherence to all relevant health, safety, and hygiene standards
Ability to complete food hygiene


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