1st - 2nd IT Line Support Analyst

2 weeks ago

StainesuponThames Surrey, United Kingdom Synamedia Full time

As the leading global provider of video services, Synamedia builds and develops advanced advertising, broadband and content distribution services with the sole mission of transforming how businesses navigate the dynamic digital landscape. Our solutions, backed by three decades of expertise and partnerships with over 200 customers worldwide, touch the lives of millions of people. As we embark on this journey to expand our product suite and presence in new domains, we are looking for talents with a passion for technology, innovation, and dynamism. Join us if you want to grow along with us in creating and delivering the most complete, secure, and advanced end-to-end video technology solutions.


We are looking for a highly motivated self-starter who wields a robust appetite and tenacious grit for learning, building, and collaborating. Providing IT Tier-2 level support both to deskside and remote to our internal staff, VIP and Execs.
Responding to queries via tickets, chat, email and phone for our global staff.
Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
Writing, editing, and revising solution documents for new/updated software and hardware is an advantage
Projecting work and acting as liaison to other teams as needed
Regular traveling to support other United Kingdom offices/sites (Chandler’s-Ford, Maidenhead & Datum).
Shipping logistics to remote users.
3 years of experience in a HelpDesk/Deskside Service environment
~ Experience supporting both PC and Mac hardware, software, printing and basic networking
~ Documentation skills to aid in writing and updating internal and customer facing solutions to technical issues is an advantage
~ Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory
~ Exposure to Microsoft Azure or Amazon Web Services is an advantage
~ Bachelor's Degree is highly desired, but not required


Growth Opportunities
When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job. Be it data analytics that piques your brain or content creation, there’s something for every kind of mind.

Flexible working arrangements
Competitive pay hikes and bonus packages
Skill enhancement and growth opportunities
Health and wellbeing programmes
Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organizes community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.

If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team who will be happy to help.

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