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Front of House Duty Manager

2 months ago

Leicester, United Kingdom Athena Events Venue Full time €29,000

Athena, the Midlands' premier events venue, is renowned for hosting an incredible variety of events, from award dinners and vibrant music and dance shows to inspiring conferences, beautiful weddings, and glamourous Christmas parties. As a rapidly growing and successful company, we are thrilled to offer an exciting opportunity for a Front of House Duty Manager to join our expanding team full-time.
You'll be directly involved in every aspect of event management, ensuring seamless delivery and customer satisfaction.

Deliver exceptional customer service from the initial enquiry to post-event follow-up
Design detailed table plans and event schedules to bring events to life.
Collaborate with clients and internal teams (such as bars, catering, and technical departments) to ensure all event needs are met seamlessly.
Maintain and update our database using HubSpot CRM to keep all event details clear and concise
Serve as a key holder responsible for opening and closing the venue during events.
The ideal candidate is an enthusiastic multitasker with a passion for delivering exceptional customer experiences. Proven leadership skills in a similar role within conference or event management.
Strong computer skills, especially with event planning software and CRM systems.
Excellent communication and customer service skills.
Previous experience in hospitality or the hotel industry is required
Flexibility to work shifts, including evenings and weekends, as per the event schedule.

Private medical cover with Vitality for your health and well-being.
Enjoy 28 days of holiday annually.
Pension scheme to secure your future.
Uniform provided for all events.
50% gym discount and access to our well-being program.
Get your birthday off—paid
Competitive salary starting from £29000 based on experience.

7-day rotating schedule, including alternative weekends and evening shifts.
Immediate start date available.
If you’re passionate about event management and ready to take your career to the next level, apply today