Software Customer Support Agent

1 month ago


Guildford Surrey, United Kingdom Person Centred Software Ltd Full time €27,000

Job Description You will play a key role in providing exceptional support and guidance to our customers. Bringing an interest in technology and strong customer service skills, you will ensure continued high level of customer satisfaction and aid understanding of our full portfolio of products.

This is a 12 month fixed term contract and requires regular travel across the UK.

Provide guidance to customers on new software and ensure high levels of customer service
Install new software onto customer devices and ensure connectivity and perform basic troubleshooting
Maintain accurate records of support activities and issue resolution

Understanding and experience of mobile devices, for example smart phones and tablets
Ability to troubleshoot basic software issues
Strong customer service skills with a passion for helping others
A full driving license and car are essential for this role as extensive travel will be required

Working at Person Centred Software | Great Place To Work® UK
~ The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
~ Base salary of up to £27,000 and expensed travel
~ Bonus scheme
~ Hybrid working
~25 days holiday
~ Net zero pension scheme
~ cycle to work scheme, staff discounts portal and employee assistance programme



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