Facilities and Operations Officer

1 day ago

United Kingdom ShakeiiShakeii Full time

ShakeiiShakeii is seeking a dynamic and experienced Operations Manager to oversee the operations of our three vibrant stores. This is an exciting opportunity for a seasoned professional to lead our team and drive success across our Retail, Beverages, Desserts, and Quick-Service Food sections. The ideal candidate will have a proven track record in multi-unit food and beverage management .
Job Overview

ShakeiiShakeii is seeking an exceptional  Operations Manager to lead and optimize our multi-store beverage and food service business. The ideal candidate will drive operational excellence across our three locations, ensuring seamless performance, customer satisfaction, and strategic growth.

Key Responsibilities:

~ Manage day-to-day operations of three ShakeiiShakeii stores, ensuring optimal performance and profitability


~ Develop and implement strategies to improve sales, customer satisfaction, and operational efficiency


~ Lead and motivate a team of store managers and staff, providing training, guidance, and performance evaluations


~ Oversee inventory management, including purchasing, stock control, and waste reduction


~ Ensure compliance with health and safety regulations, food safety standards, and company policies


~ Analyze sales data and key performance indicators to identify areas for improvement and implement corrective actions


~ Collaborate with marketing team to develop and execute promotional initiatives


~ Manage budgets and financial performance for all three stores


~ Maintain excellent customer service standards and resolve any customer complaints or issues


~ Continuously improve menu offerings and product quality across all sections (retail, beverages, desserts, and hot food)


Requirements

~ Bachelor's degree in Business Administration, Hospitality Management, or related field


~ Minimum 5-10 years of experience working in the food service industry


~ Proven track record in food and beverage management, particularly in a multi-unit supervisory role


~ Experience in retail operations management especially  Oriental / East Asian Grocery


~ Strong leadership and team management skills


~ Proficiency in financial management, including budgeting and cost control


~ Excellent communication and interpersonal abilities


~ Proficiency in restaurant management software and point-of-sale (POS) systems


~ Familiarity with inventory management and supply chain processes


~ Working knowledge of Microsoft Office suite


~ In-depth knowledge of food and beverage industry trends, particularly in desserts and hot food sectors


~ Experience in menu development and food cost control


~ Understanding of inventory management and supply chain processes


~ Analytical skills for evaluating sales data and key performance indicators


~ Knowledge of food safety standards and health regulations


~ Ability to work flexible hours, including evenings, weekends, and holidays


Certifications

~ Food safety certification and / or Personal Alcohol Licence


~ Relevant industry certifications in hospitality or food service management


Personal Attributes

~ Customer-oriented with a focus on maintaining high levels of customer satisfaction


~ Adaptability and ability to work in a fast-paced environment


~ Proactive approach to identifying and resolving operational issues


~ Innovative mindset for continuous improvement of products and processes


Additional Requirements

~ Flexibility to work varied hours, including evenings, weekends, and holidays


~ Physical stamina to stand for extended periods and occasionally lift heavy objects


Success Criteria

The successful candidate will demonstrate:
Financial Acumen : Ability to improve gross profit margins and manage food and labour costs effectively
Operational Efficiency : Increase table turnover rates and optimize staff productivity across all stores Quality Control : Maintain high food quality standards and consistently positive customer feedback
Inventory Management : Improve inventory turnover rates and reduce waste percentage
Customer Satisfaction : Achieve and maintain high customer satisfaction scores (CSAT) and positive online reviews
Team Development : Reduce staff turnover and improve employee satisfaction metrics
Sales Growth : Consistently increase average ticket size and overall sales across all product categories
Compliance : Ensure all stores meet or exceed health and safety standards during inspections
Innovation : Implement new processes or technologies that improve operational efficiency or customer experience
Brand Consistency : Maintain a consistent brand experience across all three locations while adapting to local market needs

Compensation and Benefits

Competitive salary commensurate with experience
Performance-based bonuses
Professional development opportunities
Career growth potential within ShakeiiShakeii

Application Process

Interested candidates should submit:
Comprehensive resume
Detailed cover letter
References from previous food service/retail management roles

If you are a passionate leader with a proven track record in multi-unit management and a love for creating exceptional food and beverage experiences, we want to hear from you. Join our team and help shape the future of ShakeiiShakeii

ShakeiiShakeii is an equal opportunity employer committed to diversity and inclusion.

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