Customer Success Analyst

3 weeks ago

Solihull West Midlands, United Kingdom Cybereason Full time

About the Company

Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.

We have the technology, and now we are looking to expand our talent - Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary advantage.

We are seeking a highly motivated, French speaking and tech-savvy Customer Success Analyst to join our dynamic Customer Success Operations team.

The Customer Success Analyst will play a crucial role in driving customer satisfaction and retention by facilitating Executive Business Reviews (EBR’s), monthly cadence calls, and effectively tracking actions outlined in the Customer Success Plan.

The successful candidate will excel in collecting and processing customer feedback, reporting on customer health and key performance indicators (KPIs), and providing actionable insights to optimize the customer experience.

We are considering candidates located in Ireland

About the role:

Executive Business Reviews (EBRs):

  • Coordinate and schedule EBR meetings with Enterprise Customers and the Cybereason Account Team.
  • Prepare presentation materials, agenda, and relevant data insights for EBR meetings.
  • Capture customers feedback on Cybereason Products and Services, register achievements, challenges, and opportunities for collaboration and growth.

Cadence Calls:

  • Organize and facilitate monthly cadence calls with assigned customer accounts and the Cybereason Account Team.
  • Collaborate with internal teams to gather relevant updates and action items for discussion during cadence calls.
  • Document meeting minutes, action items, and follow-up tasks to ensure accountability and progress tracking.

Customer Success Plan:

  • Maintain a detailed record of actions outlined in the Customer Success Plan for each customer account.
  • Monitor progress on action items, follow up with internal and external stakeholders as needed, and ensure timely completion.
  • Update the Customer Success Plan with relevant insights and adjustments based on customer feedback and evolving needs.

Customer Health and Reporting:

  • Maintain a clear overview of customers' technical health by frequently checking backend versions, sensor versions, and used product configurations against Cybereason best practices.
  • Track and administer Risk identified by the Cybereason Sales Account Team in the renewal opportunity in Salesforce.
  • Gather data and metrics related to customer health, satisfaction, and usage of products or services.
  • Create regular reports and dashboards to track key performance indicators (KPIs) and trends in customer success metrics.
  • Present findings and recommendations to internal stakeholders, including leadership teams, to inform strategic decision-making.

What do you bring?

  • 3+ years of experience in customer success, technical account management, project management or related customer-facing roles.
  • Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates.
  • Project management experience with all aspects of the post-sales experience, from small to enterprise-sized customers, spanning tasks from onboarding, product upgrade planning, and providing L1 support to feature training.
  • Be the voice of the customer internally; bring in the right people to deliver the best Service.
  • Strong internal and external communication skills.
  • Salesforce knowledge, metrics-driven
  • Ability to travel as needed (

  • Customer Success Manager

    2 weeks ago

    Solihull, West Midlands, United Kingdom neoci Full time

    We are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and looking to add a Customer Success/Service Delivery Manager to the team. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range...

  • Customer Success Manager

    2 weeks ago

    Solihull, West Midlands, United Kingdom neoci Full time

    We are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and looking to add a Customer Success/Service Delivery Manager to the team. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range...

  • Customer Success S

    4 weeks ago

    Solihull, West Midlands, United Kingdom GemPool Recruitment Full time

    Direct message the job poster from GemPool Recruitment GemPool is an IT-specialised recruitment agency offering top IT jobs to software professionals around Ireland. GemPool is currently working with a client that is looking to add a Head of Customer Success to their team. This client aims to help organizations strengthen their cybersecurity defenses,...

  • Customer Success S

    4 weeks ago

    Solihull, West Midlands, United Kingdom GemPool Recruitment Full time

    Direct message the job poster from GemPool Recruitment GemPool is an IT-specialised recruitment agency offering top IT jobs to software professionals around Ireland. GemPool is currently working with a client that is looking to add a Head of Customer Success to their team. This client aims to help organizations strengthen their cybersecurity defenses,...

  • Head of Customer Success

    4 weeks ago

    Solihull, West Midlands, United Kingdom GemPool Recruitment Full time

    Direct message the job poster from GemPool Recruitment GemPool is an IT-specialised recruitment agency offering top IT jobs to software professionals around Ireland. GemPool is currently working with a client that is looking to add a Head of Customer Success to their team. This client aims to help organizations strengthen their cybersecurity defenses,...

  • Head of Customer Success

    4 weeks ago

    Solihull, West Midlands, United Kingdom GemPool Recruitment Full time

    Direct message the job poster from GemPool Recruitment GemPool is an IT-specialised recruitment agency offering top IT jobs to software professionals around Ireland. GemPool is currently working with a client that is looking to add a Head of Customer Success to their team. This client aims to help organizations strengthen their cybersecurity defenses,...

  • Analyst / Business Analyst

    2 weeks ago

    Solihull, West Midlands, United Kingdom RETAIND Ltd Full time €55,000 - €60,000

    Business Analyst Permanent Position Reporting to the Consultancy Manager, playing a key role across the business. The team works across pre-sales, implementation / consulting work with our clients and enhancing the Company’s suite of Energy Trading and Risk Management software. The Business Analyst will work on a range of engagements across the...

  • Analyst / Business Analyst

    2 weeks ago

    Solihull, West Midlands, United Kingdom RETAIND Ltd Full time €55,000 - €60,000

    Business Analyst Permanent Position Reporting to the Consultancy Manager, playing a key role across the business. The team works across pre-sales, implementation / consulting work with our clients and enhancing the Company’s suite of Energy Trading and Risk Management software. The Business Analyst will work on a range of engagements across the...

  • Analyst / Business Analyst

    3 weeks ago

    Solihull, West Midlands, United Kingdom Page Personnel Full time €45,000 - €50,000

    We are seeking a dedicated and knowledgeable Business Analyst to join our Accounting & Finance team. This role requires a deep understanding of financial analysis and business processes within the Manufacturing industry. Our client is a globally recognised leader within the Manufacturing industry. My Client provide innovative and tailored solutions to a...

  • Analyst / Business Analyst

    3 weeks ago

    Solihull, West Midlands, United Kingdom Page Personnel Full time €45,000 - €50,000

    We are seeking a dedicated and knowledgeable Business Analyst to join our Accounting & Finance team. This role requires a deep understanding of financial analysis and business processes within the Manufacturing industry. Our client is a globally recognised leader within the Manufacturing industry. My Client provide innovative and tailored solutions to a...

  • Customer Success Manager

    3 weeks ago

    West Midlands, United Kingdom Lorien Full time

    Customer Success Manager (German Speaker) Pre IPO Unicorn SaaS Scale Up! Leadership role £80K Base + 25% Bonus (OTE = £100K+) Equity options West Midlands HQ! Onsite parking + Electronic vehicle schemeThe CompanyYou will be joining an established Software business that has just kicked off a major growth phase after recent funding. Strong presence...

  • Customer Success Manager

    3 weeks ago

    West Midlands, United Kingdom Lorien Full time

    Customer Success Manager (German Speaker)Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Pre IPO Unicorn SaaS Scale Up! Leadership role £80K Base + 25% Bonus (OTE = £100K+) Equity options West Midlands HQ! Onsite parking + Electronic vehicle schemeThe CompanyYou will be joining an...

  • Customer Success Manager

    3 weeks ago

    west midlands, United Kingdom Lorien Full time

    Customer Success Manager (German Speaker)🚀Pre IPO Unicorn SaaS Scale Up!💼 Leadership role💰 £80K Base + 25% Bonus (OTE = £100K+)💵 Equity options🏢 West Midlands HQ!🚗 Onsite parking + Electronic vehicle schemeThe CompanyYou will be joining an established Software business that has just kicked off a major growth phase after recent funding....

  • Customer Success Manager

    4 weeks ago

    West Bromwich, West Midlands, United Kingdom Lorien Full time

    Customer Success Manager (German Speaker) 80K Base + 25% Bonus (OTE = £100K+) Onsite parking + Electronic vehicle scheme You will be joining an established Software business that has just kicked off a major growth phase after recent funding. Strong presence across UK, US, and Canada, they have an extremely unique platform which is revolutionising...

  • Customer Success Manager

    4 weeks ago

    West Bromwich, West Midlands, United Kingdom Lorien Full time

    Customer Success Manager (German Speaker) 80K Base + 25% Bonus (OTE = £100K+) Onsite parking + Electronic vehicle scheme You will be joining an established Software business that has just kicked off a major growth phase after recent funding. Strong presence across UK, US, and Canada, they have an extremely unique platform which is revolutionising...

  • Configuration Analyst

    3 weeks ago

    Solihull, West Midlands, United Kingdom Cybereason Full time

    Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks. We have the technology, and now we are looking to expand our talent! - We are seeking a highly motivated, French speaking and tech-savvy Customer Success Analyst to join our dynamic Customer Success Operations team. ...

  • Customer Success Manager

    2 months ago

    Co. West Midlands, United Kingdom Lorien Full time

    Customer Success Manager (German Speaker) 80K Base + 25% Bonus (OTE = £100K+) Onsite parking + Electronic vehicle scheme You will be joining an established Software business that has just kicked off a major growth phase after recent funding. Strong presence across UK, US, and Canada, they have an extremely unique platform which is revolutionising...

  • Customer Success Manager

    2 months ago

    Co. West Midlands, United Kingdom Lorien Full time

    Customer Success Manager (German Speaker) 80K Base + 25% Bonus (OTE = £100K+) Onsite parking + Electronic vehicle scheme You will be joining an established Software business that has just kicked off a major growth phase after recent funding. Strong presence across UK, US, and Canada, they have an extremely unique platform which is revolutionising...

  • On Boarding Analyst

    2 weeks ago

    Solihull, West Midlands, United Kingdom Contechs Consulting Ltd Full time €30 - €35

    On Boarding Analyst 9-month initial contract Hybrid working (Solihull)£30ph (Inside IR35) About the company I am currently recruiting on behalf of a Luxury Automotive OEM, based in Solihull, who are seeking an On Boarding Analyst to join their team Job Description As On Boarding Analyst, your main responsibilities are: Understand the requirements...

  • Supplier Onboarding Analyst

    2 weeks ago

    Solihull, West Midlands, United Kingdom Contechs Full time €30 - €35

    Supplier Onboarding Analyst The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. 9-month initial contract Hybrid working (Solihull) £30ph (Inside IR35) About the company I am currently recruiting on behalf of a Luxury Automotive OEM, based in Solihull, who are seeking an...