Head of Customer Success
4 weeks ago
Direct message the job poster from GemPool Recruitment
GemPool is an IT-specialised recruitment agency offering top IT jobs to software professionals around Ireland.
GemPool is currently working with a client that is looking to add a Head of Customer Success to their team. This client aims to help organizations strengthen their cybersecurity defenses, comply with regulatory requirements, and reduce the risk of data breaches, taking a tailored approach to each client to address the human element of cybersecurity by focusing on employee awareness.
Requirements:
- 3+ years of experience as Head of Customer Success
- Degree in business management or equivalent
- Experience leading customer success teams, especially in a SaaS environment
Responsibilities:
- Lead a team of CSM's
- Deliver a change in customer post-sales experience to drive rapid sales value
- Execute a talent management program
- Create and deliver a contract of roadmap to customers
- Manage an efficient renewal process.
This role is remote within the EU.
if you are interested in this role or perhaps any other IT jobs we have advertised feel free to apply.
Seniority level- Seniority level Director
- Employment type Full-time
- Industries Information Services
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