Data Support Officer
4 weeks ago
Temporary IT Support Officer x 2 - Digital Services Reference no: 66 per hour PAYE Hours per week: 36 Monday – Friday, normal working hours Role Length: This opening assignment is for 3-4 months City: Wembley, London Basic DBS disclosure is required for this role Support and maintain the existing ICT infrastructure for the shared service, covering all four areas of client, datacentre, voice & data network and application support, but with additional specialisation in one of the areas. Work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.
Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team
Take ownership of and resolve calls in line with service level agreement(s).
Provide on-site support across all sites supported by Shared Technology Services.
Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
Work on complex technical projects implementing changes to Shared Technology Services infrastructure.
Be part of virtual teams working on specific assignments.
Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends.
Document adequate information on call resolution to enable the further analysis of calls handled by Shared Technology Services but also to ensure the customer receives quality feedback in relation to their call.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. #
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