Internal Communications Manager

3 weeks ago

Basingstoke Hampshire, United Kingdom Redefined Ltd Full time

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here .

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

We are looking for an Internal Communications Manager with exceptional writing skills ready to take on the challenge of reaching 8000 people working in the Southern region of Network Rail. As the rail industry moves forward with modernisation plans, engagement with our people is more critical than ever before, on topics ranging from safety to transformational programmes. In this role you'll be creating innovative and creative communications across a wide range of channels with a keen eye on measurement to ensure messages are hitting the mark and creating behaviour change. Every day is different so if you are an internal communications professional with experience of working in a fast-paced environment we want to hear from you.

About the role (External)

Key Accountabilities

1. Develop and programme internal communications to production deadlines, with the appropriate tone, language, content and house-style so that colleagues remain informed and are able to understand business priorities.

2. Develop campaign materials using data and insight so that it is tailored to target audiences in order to increase employee engagement and understanding.

3. Develop standards, guides and best practice, working collaboratively with wider communications colleagues in order to deliver Network Rail's internal communications strategy.

4. Apply project management processes to achieve goals, budgets, deliverables and metrics.

5. Monitor and report on the core internal communications channels to understand effectiveness and improve future communications.

6. Support and sustain training for colleagues on key channels (eg MyConnect/Yammer/Newzapp).

7. Manage content on MyConnect pages as appropriate so that the latest and most relevant information is available to colleagues.

8. Monitor employee use of Yammer in order to understand employee sentiment and reactions.

9. Contribute to maintaining the channels guidelines so that clear guidance is available to communication colleagues.

10. Work collaboratively with other communications colleagues to deliver "joined-up" internal and external messages.

Job Skills, Experience and Qualifications

Essential

• Education to degree level or equivalent qualification or holds a professional qualification in communications or can demonstrate equivalent relevant experience

• Proven experience in successfully shaping and delivering key messages to various audiences and meeting their individual needs

• Ability to provide guidance on communication issues and develop strategies to support business objectives

• Demonstrable excellent written communications skills

• Ability to produce accurate and effective content quickly and to deadlines

• Excellent verbal communication and interpersonal skills

• Excellent attention to detail

• Experience of Office 365 and SharePoint

Desirable

• Experience of writing content for a variety of communication channels (eg. intranet, video, Yammer)

• Relevant experience in internal communications

• Sound knowledge of strategic corporate communications practices

• Editorial/journalist skills

•

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