Commercial Account Manager

1 week ago

Northamptonshire, United Kingdom Food Alert Ltd Full time

Food Alert is a leading consultancy specialising in food hygiene and health & safety. We work with many high-profile hospitality clients including restaurant and pub groups, independent restaurants, and hotels.
Our compliance software is the most comprehensive platform available in the hospitality sector, covering every aspect of hygiene and safety with all our clients operating paper-free. This is supported by award-winning food data systems that manage information such as nutritional content and allergens.

We are interested in growth, investment, and service excellence. We don’t do micro-management – we empower, support and innovate. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions. Join our dynamic Product Data team, where you will be responsible for managing and growing client relationships by selling our industry-leading enterprise product information management systems. Our software solutions, including the "Assure" platform, are designed to manage end-to-end product information, such as nutritional and allergen data, for top-tier clients like Starbucks, Mitchells & Butlers, Greene King, Azzurri Group, and JD Wetherspoon. This role is pivotal in driving business growth through effective account management and sales efforts, particularly within large pub groups, casual dining businesses, coffee chains, and grocery retailers.

Commercial Account Management:
Manage high-profile enterprise and smaller client accounts from a commercial perspective.
Assist in the commercial aspects of client contract reviews and new work requests.
Collaborate with the Technical Account Manager to align on client needs.
Ensure client contracts and service level agreements (SLAs) are commercially viable and attractive.
Sales and Business Development:
Generate sales within existing client accounts through upselling and cross-selling opportunities.
Progress sales opportunities from both inbound leads and self-generated outbound activities.
Support the Product Data team with commercial queries, contract adjustments, and proposals.
Collaborate with the Hospitality Compliance Sales Team on business development for existing and prospective clients.
Partner with the Food Alert Marketing team to enhance market positioning and increase lead generation.
Deliver product demonstrations and attend sales meetings as needed.
Attend industry conferences, meetings, and events to promote our Product Data services and brands.
We're on the lookout for a dynamic and results-driven individual with a knack for software solutions. If you're someone who thrives on diving into the technical nuances of software and can seamlessly translate that knowledge into compelling sales conversations, we want to hear from you.

The ideal candidate for this exciting opportunity is not just about making sales but is genuinely passionate about understanding the ins and outs of our software. Proven Experience in Software Sales: Strong track record in enterprise-level software sales, closing complex deals and driving revenue growth.
Expertise in Product Information Management Systems: Proficiency in MS Office: Skilled in Excel, Word, and Outlook for data management, reporting, and communication.
Interpersonal and Time Management Skills: Strong relationship-building abilities paired with efficient time management to handle multiple priorities.
Flexible in responding to change while maintaining a strong commitment to meeting deadlines.
A competitive salary and professional development opportunities, benefits package, pension contributions and more.
~25 days holiday plus three gift days at Christmas.
~ Company team and social events


We will trust you, rely on you and care about you.

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