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IT Support and Service Desk Operator
3 months ago
Service Desk Analyst - Upto £25K - 4 days on site - Sheffield (Parking on-site)
Our Client is a global supplier to the construction industry & they're looking to grow their service desk team
The Service Desk Analyst is responsible for providing first-line support to internal staff and partners. This role requires working in a split shift system to ensure coverage during peak times and quieter periods. The analyst will handle incoming tickets, perform checks on MS Teams consoles, manage network connectivity issues, and assist with new starters and leavers. The role involves using ServiceNow for ticket management, change approvals, and asset management, as well as Salesforce for CRM. The candidate should be process-driven and adhere to ITIL principles.
Strong customer service skills and a customer-oriented mindset.
Ability to work within a process-driven environment and adhere to ITIL principles.
Time and half extra for shifts on Saturday (WFH available on Saturday)
~ Development opportunities
