Workplace Manager
3 weeks ago
Job Title: Workplace Manager (Derby LDC)
Reporting to (position): UK Guest Services Manager
Job objectives and responsibilities
To deliver an exceptional customer experience for all internal and external customers visiting the Rolls-Royce Learning and Development Centre ensuring that all activity delivered is of the highest standard. Have a passion for creating an environment for everyone to thrive.
- To lead and manage the Customer Support and Site Support teams to deliver a first class service within the Rolls-Royce Learning & Development Centre
- Deputise for the Operations Manager
- Duty Management responsibility 06.30am – 18.30 (rota)
- Ensure that all site activities are carried out effectively
- To liaise with service providers to ensure delivery of a quality service, on time, to specification
- To ensure customer requests are dealt with efficiently and effectively
- Work to and periodically review a standard set of operating procedures
- Carry out the building HS&E daily inspection before the building opens ensuring all actions are tracked through to closure
- Update the Site Manager and Site Log sheet throughout the day
- Raise work requests through the Maximo system
- Ensure all meeting room requests are completed in accordance with the SLA
- Attend weekly service line meetings
- Support with personal emergency evacuation plans (PEEPS) for less abled guests
- Oversee all contractor activity to minimise impact on site operation
- Raise accident and incident reports and track through to closure
- Provide operational support to internal events
- Provide operational support to ad-hoc out of hours events
- Review customer feedback tracking remedial actions through to closure
- Raise out of hours paperwork
- Raise sprinkler/fire alarm isolation requests
- Support with all internal and external audits
- Maintain a key access list
- Conduct site inductions
Person Specification
- A clear understanding of Health & Safety practices, IOSH certified
- Customer orientated approach
- Enthusiastic and conscientious
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
- Clear, strong and confident communication skills
- Team player with an enthusiastic attitude
- To work efficiently and effectively in a team as well as individually
- Able to work off their own initiative and with minimal direction
- Excellent written and oral communication skills
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