Business Analysis Consultant

3 weeks ago

Southampton, United Kingdom Aztec Full time

As part of our Group Transformation Programme this role will be a key member of the Process Optimisation and Digitisation Capability Centre (POD). This role will work with the members within the POD and wider stakeholders in delivering our Target Operating Model to continue to deliver excellent service to our clients and enhance our people’s experience– with a key focus on adoption and benefit realisation.
Identify operational improvements and remove waste with the focus on leveraging existing platform and capabilities and strengthening controls
Drive process improvement analysis & delivery through comprehensive gathering and assessment of business requirements with a key focus on user (internal and external) journeys and experience
Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of customer service, efficiency, control, and compliance
Oversee delivery through whole project lifecycle, manage and facilitate operational improvement initiatives where required with a key focus on people change, user journeys to ensure adoption
Focus on continually improving the client and users experience through the effective deployment of all platform capabilities
Ensure effective adoption of initiatives and ensure new processes and tools are understood putting in place training support as necessary
Translate and facilitate communication between technologists and non-technical stakeholders with the ability to translate broader business initiatives into clear project objectives and concrete goals, aligning appropriately with other streams/projects for efficient, coordinated action
Experience of using best-practice project/Business Analyst methodologies and techniques from a process and user /client experience perspective
Ability to effectively conceptualise and present ideas to a small or large audience in an in-person or virtual setting
Strong experience in controlling and managing risk
Strong skills in data analytics
Understanding of the human side of change management and the alignment of this to the company’s culture, values, and people
Process analysis skills/ user experience skills/ Project management skills
Understanding of business improvement tools such as Lean and Six Sigma would be an advantage
Understanding of the Financial Services industry and Fund Administration business would be an advantage; We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development.

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