E-commerce Experience Manager

2 months ago

Tipton West Midlands, United Kingdom Manpower UK Ltd Full time

Background
The successful candidate will be responsible for Group wide implementation and support of a centralised ecommerce system which is adapted to meet local requirements.
We belong to one of Europe's biggest security hardware manufacturers. We believe that everyone deserves to feel secure, that's why we have developed one of the widest and most innovative ranges of mechanical and digital access solutions for homes, airports, universities, hotels and other kind of workplaces.
Main Tasks & Responsibilities
Support local teams in their implementation of B2B ecommerce (~8 companies)
Be the main point of contact for technical support on issues with the system
Liaise between local teams and developers utilising JIRA ticketing system to ensure timely resolution of bugs (developers are mix of internal and freelancers)
Perform QA/testing of development actioned
Administration of integration between Product Information Management System for product data in line with the requirements of the ecommerce system
Interface between PIM/ERP/Ecommerce to provide solutions to the local markets
Work with UX designers to develop designs based on requirements
Create specifications for developers based on functional requirements
Support in the on boarding process of new countries into the platform
Support local markets in the success of their ecommerce project where necessary
Support in platform adoption and overall growth of order conversion
Documenting all aspects of the system

Knowledge and Experiences required
Minimum 3 years' experience in ecommerce implementations e.g. Magento, BigCommerce or similar either B2B or B2C
Good understanding of ETL tools such as Power BI, Pentaho ETL for data management
Strong understanding of business processes and backend
Understanding of system implementations
Minimum basic knowledge in using Microsoft Office package (Outlook, Word, Excel)
Excellent English spelling & grammar
Able to write technical specifications
Capable of managing your own time, meet deadlines and work within a team
Ability to speak French & German is advantageous but not essential
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