Customer Success Assistant

2 weeks ago


Havant Hampshire, United Kingdom Woodstock Trading Co Full time

Are you looking for a fulfilling career with a growing company that genuinely cares about its employees? Do you want to work in an environment that offers excellent benefits and promotes a fantastic company culture? If so, Woodstock Trading Company has an exciting opportunity for you

Woodstock Trading Co. is a family-owned company with over 100 employees. We have two decades of experience in designing and distributing exquisite bathroom furniture and accessories. We pride ourselves on our unwavering commitment to quality, exceptional customer service, and fostering a positive company culture.

We are currently in search of a Customer Success Assistant to join our dynamic team at our Head Office in Rotherwas, Hereford. As a vital part of our customer success team, you will serve as the face and voice of our business, ensuring that our customers receive unparalleled service and support.

What will you do?

  • Provide outstanding customer service via telephone, resolving queries, providing quotes, and processing orders.
  • Handle customer interactions, including sales order processing and technical issue resolution.
  • Maintain accurate records using our bespoke Customer Service platform.
  • Strive to achieve company key performance indicators.

What do I need?

  • Minimum of 12 months experience in a customer service role, preferably in an office-based environment handling high volumes of telephone calls.
  • Excellent telephone etiquette, friendly demeanour, and a passion for delivering exceptional customer service.
  • Proficient IT skills, including Microsoft Office applications.
  • Meticulous attention to detail and ability to work independently.
  • Reliability, resourcefulness, and adaptability to meet various demands.

The Benefits

  • 23 days’ holiday with 1 day on or around your birthday, plus Bank Holidays, increasing by an additional 2 days with length of service.
  • Christmas closure
  • Private Medical Insurance
  • Employee Assistance Programme
  • Fantastic company culture
  • Free food and drinks on site
  • Cycle 2 Work Scheme

If you are ready to join a company that values it's employees and provides a supportive work environment, please submit your application.

We look forward to receiving your application and potentially welcoming you to our team at Woodstock

This role is being recruited internally; we don't accept CVs from recruitment agencies. If we do decide to use a recruitment agency, then consent must be received from our People Team before we accept. Any CV's received before contractual terms are agreed will be deemed as free and we reserve the right to engage with these candidates directly without the payment of fees.

Role Type Pay Rate

23000 GBP - 25000 GBP (Annum)

Company Overview

Woodstock Trading Company is the manufacturer and distributor of Calypso Bathroom Furniture and Veldeau Bathrooms. With over 20 years of experience in designing and supplying beautiful bathroom furniture, Woodstock remains a family-owned company and remains fully committed to providing an unparalleled customer experience in both service and products. Our ethos means we offer quality, friendliness, professionalism, company spirit and care in every facet of the business. Our nationwide network of dealers and showrooms is supported by our in-house design facilities, fully stocked warehouse, display installation teams, technical experts and safe delivery from our own transport fleet. So, why join us? - A family run business with our employees being at the forefront. - 23 days’ holiday plus 1 day on or around your birthday, plus Bank Holidays, increasing by an additional 2 days with length of service. - Christmas closure - Private Medical Insurance - Employee Assistance Programme - Fantastic company culture - Free food and drinks on site - Employee discounts - Company events

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