Servicenow Tech Lead

4 weeks ago

London, United Kingdom LSA Recruit Full time

We have an exciting job opportunity for Service now Tech Lead role at London, UK.

Title: Service now Tech Lead

Location: London, UK

Duration: Permanent

Job Description:

  • 8+ years of hands-on experience in ServiceNow platform.
  • 5+ years of experience in designing end-to-end ServiceNow solutions.

Responsibilities

  • Lead the design and implementation of ServiceNow solutions, ensuring alignment with business objectives and industry best practices.
  • Responsible for the technical specification and implementation of the ServiceNow integration.
  • Should have working knowledge of ServiceNow platform for major modules like TSOM, TSM. (OOTB functionality and customization), ITSM, and custom-scoped applications.
  • Should have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain.
  • Configure/Customize ServiceNow including Workflows using Flow Designer, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc.
  • Custom applications development.
  • Need to be Hands-on in ServiceNow, proactive and have a sense of ownership.
  • Utilize extensive expertise in Service Management tools to enhance and optimize ServiceNow implementations.
  • Collaborate with stakeholders to gather and analyse business requirements, translating them into effective ServiceNow solutions.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively within a team.
  • Proven track record of successfully designing and implementing complex ServiceNow solutions

Technical Skills:

  • In-depth knowledge of ServiceNow platform capabilities and modules.
  • Proficient in ServiceNow Scripting (JavaScript, Glide).
  • Experience with ServiceNow integration methodologies.
  • Hands on experience in TSOM, TSM and IT Service Management (ITSM) processes.

Certifications:

  • CIS- certification is mandatory.
  • Additional ServiceNow certifications are a plus.
  • Note: Candidate should be willing to learn new modules in ServiceNow as per Project requirements
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