Project Support Officer

4 weeks ago

Fareham Hampshire, United Kingdom Matchtech Full time

Role summary

The Project coordinator plans, coordinates and schedules a workstream within a programme, supports a project or programme overall or runs a project work stream in the area of Group, Infrastructure or Clinical IT systems to meet business requirements. The Project Coordinator works with other team members to required cost, quality and timescales, following the Technology Delivery Framework, supporting the end to end lifecycle of the project and transition of the changes into live service.

This role does not include managing other people.

Principal accountabilities

  • Support the entire project lifecycle: planning, requirements definition, design, execution, testing, monitoring & control through to final closure
  • Coordinate with representatives of the business to ensure requirements and design are clear and of a certain quality before delivering
  • Under guidance of the (Senior) Project Manager or Programme Manager, liaise with developers, technology teams, suppliers etc. for the execution of the project plan and schedule
  • Work with shared-service teams to transition changes into live production and into BAU (Business As Usual) support.
  • Organise and run project meetings and "stand-ups" as required.
  • Apply Agile principles where possible
  • Monitor tasks, milestones and resources weekly against the project schedule
  • Assist in providing regular reports and updates in line with TDF (Technology Delivery Framework) requirements and business stakeholder requirements.
  • Keeps track of a backlog of requirements and changes
  • Responsible for producing progress reports and other reporting as agreed to senior management, PMO, client/user management as appropriate
  • Financial awareness and tracking
  • Supplier management: Collects relevant data (quantitative and qualitative), for monitoring suppliers' performance against targets. May liaise between the customer and supplier organisations, under guidance of their manager, highlighting improvements or escalations where necessary (The supplier of a service or system may be either internal or external).
  • Execute the closure of the project once all objectives are met (a once yearly process for Feature teams).
  • Risk and Issue Management: Under guidance of the (Senior) Project Manager / Programme Manager, keeps track of risks and issues using standard processes
  • Becomes a valued member of the wider team: Works with team members, managers, customers and other stakeholders, seeking to develop and enhance relationships, being open and honest. Solicit regular feedback. Demonstrates awareness of being a representative of the Technology Delivery team.

This list of responsibilities is not exclusive and the individual may be required to undertake other activities as may reasonably be expected within the broad scope of the role and in line with their skills and experience.

The Individual

  • Track record of coordinating elements of projects in both Agile and waterfall projects, in a fast-moving and demanding environment.
  • Delivery of small and medium changes in an Agile way
  • Excellent communicator, team player and influencer.
  • Demonstrating planning, scheduling, issue resolution and risk mitigation skills.
  • Organised and supportive of process but also flexible and able to make things happen.
  • Motivated, resilient and calm under pressure
  • Working towards a Prince2 / MSP / Agile PM qualification
  • Understands and is committed to the Business and very user-focussed.
  • Has strong analytical skills, eg data analysis, reporting
  • Has strong coordination skills

Project Manager capabilities at SFIA Level 1 or 2:

  • Has an understanding of Project Management lifecycle, both waterfall and Agile and can apply principles
  • Planning, scheduling, tracking and tracing skills
  • Stakeholder/Relationship Mgt (See behaviours)
  • Lead a workstream
  • Communications
  • Risk & Issues Mgt
  • Sourcing & Supplier Mgt
  • Business Knowledge and Experience: primarily related to Infrastructure, Group or Clinical
  • Good with change management methodology
  • Financial awareness
  • Understanding of typical Project Management software, eg MS Project

Behaviours

PM specific behaviours

  • Customer oriented, including responsiveness
  • Embracing change, adaptable
  • Collaboration: listener and understanding with empathy, putting yourself in other people's shoes, breaking down silos
  • Communication: with clarity, concise, articulate, with clear direction and objectives.
  • Making it happen: organised and supportive of process but also flexible and able to make things happen

Stakeholder Mgt behaviours:

  • Accountable, Taking responsibility
  • Customer centric.
  • Energetic
  • Diplomatic
  • Organised
  • Focused
  • Open and honest, with Trust and Integrity
  • Influence
  • Problem Solver
  • Confident, believe (but say if you don't know)
  • Tenacity
  • Consensus

Team Leadership behaviours:

  • Delegation
  • Allow mistakes, but learn from them
  • Confident, believe
  • Influential
  • Motivational
  • Problem Solver
  • Open and honest, with Trust and Integrity

Location: Whitley( (fareham) , would be required to go to sitr 2 days a week (please make sure you are able to travel to this site before applying,

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