Tenancy Team Manager

4 weeks ago


Bristol, United Kingdom Caridon Group Full time

Tenancy Team Manager

ROLE: Working from our on-site Bristol office, leading a team of front-line housing staff to provide an excellent service to residents. Supporting the team to manage tenancies of customers with varying housing needs. Ensuring Caridon is making a difference in housing.

REPORTS TO : Operations manager

REPORTS IN: 2 x housing officers, Administrator, community engagement officer, HB/UC officer.

WORKING HOURS: Full time - 40 hours.

DUTIES INCLUDE

  • Effective recruitment.
  • Monthly 1 to 1 with all direct reports.
  • Staff performance management.
  • Working collaboratively with building manager to maintain an efficient voids process.
  • Leading on safeguarding concerns.
  • Completing housing management monthly reports.
  • Complaints handling.
  • Serve notices
  • Liaise with legal team re court proceedings.
  • Cultivate good partnership working with external providers.
  • Effective management of portfolio budgets.

SKILLS, EXPERIENCE & ATTITUDE

Essential

  • Experience of successfully managing a team.
  • Experience in Block Management and Social Housing
  • Good knowledge of tenancy legislation.
  • Ability to diffuse challenging situations.
  • Excellent interpersonal skills and the ability to communicate effectively at all levels
  • Excellent numeracy and literacy skills.
  • Good knowledge of Safeguarding.

Desirable

  • Good knowledge of state benefits.
  • Chartered Institute of Housing qualification.
  • Previous experience working with a Local Authority.

GENERAL

  • To contribute to the strategic direction of Caridon.
  • To facilitate good relationships across all departments and sister companies.
  • To actively encourage a good team spirit and positive working environment.
  • To be approachable and empathetic to all internally and externally.

BENEFITS:

  • Company events
  • Company pension
  • On-site parking
  • Wellness programmes
  • 33 days paid annual leave entitlement
  • Health Cash Back plan
  • Life Cover
  • Paid Sick days
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