Experience Designer- Researcher

3 weeks ago

London, United Kingdom Myunidays Limited Full time

this role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion.
At UNiDAYS, we are on a mission to support, enable and inspire young people to be their best selves. As a Senior UX Researcher, you'll play a pivotal role in advancing this mission as a key member of our Product Design Team. You'll take charge of our research roadmap, deepening our understanding of user needs and discovering new opportunities for growth.
By identifying positive impacts early on, you'll help us allocate resources more efficiently. As our Senior UX Researcher, you'll be instrumental in shaping and leading experiments, from the initial stages of development to post-implementation usability testing.
Join us in making a meaningful impact on the lives of young people worldwide.
Working with Product, UX, Engineering and other business disciplines to fully understand the user problems, needs and opportunities, across both B2C and B2B pillars, before collaborating on defining hypotheses for possible solutions.
Creating and owning research plans to address key questions for product and design development.
Identifying success metrics, the most appropriate methodologies to test hypotheses – building confidence or failing in the quickest, cheapest and best way possible. Decide whether an initiative should be tested pre-development or whether it should go straight on the Engineering roadmap.
Framing questions and ensuring experimentation assets are ready, whilst managing beta user candidates, external agencies and tools.
Performing user research using selected methodologies such as user interviews, surveys, usability testing, diary studies, and more.
Analysing qualitative and quantitative feedback and data, identifying themes and learnings regarding Product features and initiatives from other departments, such as Marketing.
Managing another UX Researcher (optional).
Leveraging research and existing data, refine our definition of key user personas and user journeys to feed into product development, design decisions, and marketing strategies.
Experience of UX research in a B2C agile software development environment
Close collaboration with Product, Engineering, wider UX teams and other cross-functional team members
Successful stakeholder management to senior levels
Proven track record of delivering insights, which led to the success of significant products and projects
A degree in Human-Computer Interaction, Cognitive Science, Psychology, Sociology, Anthropology, Design or related field (Postgraduate degree in a similar field would be a plus).
We are the world’s largest Student Affinity Network, with over 22 million verified members in 115 markets including the US, UK, Germany, India, Canada and Australia. We work with 800 of the world’s biggest brands globally, taking their products and services into the hearts and minds of tomorrow’s professionals, delivering engagement, building affinity and sales. You’ll also be working for a Great Place to Work CertifiedTM company who have been recognised on the UK’s Best WorkplacesTM for Wellbeing and UK's Best Workplaces for Women 2022 list. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. We work hard at UNiDAYS , but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package.
25 days holiday per year increasing with length of service, plus flexible bank holidays
~ Competitive salaries
~Company bonus scheme
~ Company pension scheme
~ Private health insurance (Vitality)
~ Income protection policy
~ Life assurance policy
~ Employee Assistance Program
~ Enhanced parental leave pay
~ Regular team building activities
~ Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few
~ Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home

The driving force behind this fantastic tech business are the talented Product and Engineering team, who work collaboratively to ensure that UNiDAYS stays one step ahead of the competition, with the ultimate goal of giving students the power to make every experience more valuable and rewarding.
The UNiDAYS tech team are passionate about the local Tech Community, hosting and sponsoring local meet-ups and hack events. Career development is an important facet of the UNiDAYS tech experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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