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Customer Service Advisor
3 months ago
SafeHR is part of our SafeContractor SafeSuite of Solutions - we are a HR support service and software that puts small, medium and growing business first. SafeHR offers flexible, rolling, monthly contracts, tailored HR advice and design HR software focused on saving time on day to day admin tasks, making is easier for businesses to manage their people and reach their true potential. This role sits within a small close knit Customer Support team and is vital to the daily operations of Alcumus. As a Customer Support Technician you will be supporting our customers and ensuring they have an amazing experience.
We realise we are all far better working together, not only with our immediate team but also wider business areas. We’re always collaborating, sharing ideas and knowledge to help improve our working environment. ..and that’s where you come in What that means day to day Dealing with incoming queries in a timely manner - answering technical and software queries via email and phone.
Being the first point of contact for any HR queries, ensuring all details are correct before it is passed onto the HR team.
Ensuring new customer are engaged with Citrus HR and a value add service is provided - Keeping in touch to guide them through the Citrus HR journey, onboarding calls are prime time to sing the praises of what we offer.
Be the eyes and ears for the development team. Report bugs, issues, and feedback with all the details.
Collaborate - Share your knowledge within the team, helping to make software and processes even better What you’ll need to be successful Customer service experience and attention to detail are the most important skills for this role; While previous experience working within a customer support team would be advantageous, it is not a mandatory requirement for this position. You will need to be confident in handling customer enquiries via telephone, and email. Adhere to processes and deliver excellent customer service, fostering positive relationships with internal and external stakeholders demonstrating the ability to drive value for both the customer and the organisation. You will need to be organised, striving to complete assigned tasks within agreed timelines and show initiative by attempting to find solutions independently, while being open to asking for help when needed. Our Customer Support Technicians work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers. What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer: Personal Health & Wellbeing / Benefits > Enhanced Parental Leave > Generous annual leave > Healthcare Plan > Annual Giving Day – an extra day to give back to yourself or your community > Cycle-to-work Scheme Future Planning > Pension scheme with employer contributions > Life Assurance – 3X base salary > Rewards Program – access to discounts and cashback > LinkedIn Learning License for upskilling & development Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us Bring Your Whole Self to Work. Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. What you can expect if you apply:
A response to your application within 15 working days
An interview process consisting of:
An initial discovery call with the recruiter
A first stage interview via Microsoft Teams
Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know. About Alcumus
What we stand for: Our values are the core of our business and fundamental to the way we work. In your role, you will;
Be a team player – working collaboratively and being consciously inclusive with your colleagues
Be brave – sharing your ideas, challenging the status quo, and taking responsibility for the part you play
Know your stuff – continuously developing your skills and expertise, with the support from our many learning offerings
Enjoy the journey – contributing to a positive working environment that enables you and everyone around you to be at their best
Equal Employment Opportunity Alcumus is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know. Follow #careerswithalcumus to keep up to date with new vacancies and experience the everyday life at Alcumus.
