3rd Line Support Analyst

2 weeks ago

Paisley Renfrewshire, United Kingdom Venesky Brown Full time

Job Description Venesky-Brown’s client, a public sector organisation in Paisley, is currently looking to recruit a Microsoft 3rd Line Support Analyst for an initial 10 month contract on a rate of £400/day (Inside IR35). This role will be a hybrid of working at home and in the office.

Administration and configuration of Microsoft 365 and other related Microsoft technologies for all EIS Partners (3800 users)
- Proactive monitoring of the Service to prevent incidents
- Security and Compliance monitoring and reporting support and production of necessary materials
- Work closely with 2nd line to ensure a streamlined approach to support and product awareness building knowledge management capability within EIS as a whole
- Provide face to face support where additional investigation is required or to resolve issues where remote support is not possible
- Proactively monitor the services across the Microsoft platform to ensure service stability and performance
- Responsible for the resolution of all issues with Microsoft Services that cannot be resolved at 1st or 2nd Line

Demonstrable work-based IT experience equivalent to SCQF level 7, or be educated to HNC level
- Knowledge and experience in Active Directory, Azure AD, PowerShell, Exchange Online, SharePoint Online, Azure, Office products, Security and Compliance Centre, RMS, Intune and Teams
- Ability to be innovative especially when looking for solutions taking value for money into account
- Flexible and proactive

Relevant Microsoft Certification
- ITIL Foundation
- Knowledge and experience of System Centre Configuration Manager (SCCM)
- Desire to widen area of expertise and to look for personal development opportunities

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