3rd Line Support Analyst

4 weeks ago

Paisley Renfrewshire, United Kingdom Venesky Brown Full time

Venesky-Brown’s client, a public sector organisation in Paisley, is currently looking to recruit a Microsoft 3rd Line Support Analyst for an initial 10 month contract on a rate of £400/day (Inside IR35). This role will be a hybrid of working at home and in the office.

Responsibilities:

- Administration and configuration of Microsoft 365 and other related Microsoft technologies for all EIS Partners (3800 users)

- Effectively manage the incident and request queues to ensure all incidents and requests are closed in a timely fashion

- Creation and control of all required PowerShell scripting

- Problem determination and resolution for all technical issues that cannot be resolved at 1st or 2nd line

- Proactive monitoring of the Service to prevent incidents

- Security and Compliance monitoring and reporting support and production of necessary materials

- Work closely with 2nd line to ensure a streamlined approach to support and product awareness building knowledge management capability within EIS as a whole

- Implement standard fixes to enable 2nd line or, in some cases, 1st line to resolve customer issues quickly

- Provide face to face support where additional investigation is required or to resolve issues where remote support is not possible

- Proactively monitor the services across the Microsoft platform to ensure service stability and performance

- Responsible for the resolution of all issues with Microsoft Services that cannot be resolved at 1st or 2nd Line

Essential Skills:

- Demonstrable work-based IT experience equivalent to SCQF level 7, or be educated to HNC level

- Knowledge and experience in Active Directory, Azure AD, PowerShell, Exchange Online, SharePoint Online, Azure, Office products, Security and Compliance Centre, RMS, Intune and Teams

- Good analytical and problem-solving skills

- Excellent communication skills

- Customer focused with the ability to understand and resolve technical issues

- Prepared to take personal accountability for defined area of responsibility

- Able to work with conflicting priorities and deadlines

- Good attention to detail

- Ability to be innovative especially when looking for solutions taking value for money into account

- Flexible and proactive

Desirable Skills:

- Relevant Microsoft Certification

- ITIL Foundation

- Knowledge and experience of System Centre Configuration Manager (SCCM)

- Desire to widen area of expertise and to look for personal development opportunities

If you would like to hear more about this opportunity please get in touch.

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