Head of Contract Performance

4 weeks ago


London, United Kingdom Munich Re Full time

We are known for our dedication to excellence and quality of service provision across both primary and reinsurance.
As well as operating in the Lloyd’s of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Singapore, Labuan and Dubai.
Our group of companies provide solutions covering Casualty, Marine & Cargo, Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. To provide leadership, management, and be responsible for overall results of the International Casualty business and team within GSI4, which includes Munich Re Syndicate Limited (“MRSL”) and any other offices as appropriate. Ensure prudent underwriting of quality business in line with business plan to facilitate maximum return of profit while maintaining the company’s reputation and integrity, demonstrating care for customers and respect for the regulatory obligations of the company.
Provide support to Chief Underwriting Officer on broad strategic initiatives and management issues.
This shall involve exercising judgement in all underwriting matters including the oversight of the administration of binders, along with the monitoring of risk entries and aggregations.
Review slips and endorsements along with other placing information and literature, exercising own judgment to ensure the International Casualty accounts remain within the Underwriting business plan and adheres to authority limits.
Produce ad-hoc management reports as and when required.
Liaise with Head of Underwriting Management to ensure that company procedures and systems are followed and maintained as per procedures and compliance manuals.
Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.
Be aware of and take ownership of the potential risks facing the business within own job role and the controls that are in place to mitigate them; and report all significant changes in these risks, or the effectiveness of controls, to your line manager in a timely manner.
Legal Principles;
FCA and Lloyd’s rules and regulations including contract certainty issues;
Communicate clearly, fairly and in a non-misleading manner, both orally and in writing.
Get things done well and the ability to set and meet challenging goals, create own measures of excellence and constantly seek ways of improving performance.
Planning and prioritising
Take responsibility for your own career and actively support ‘continuing professional development’.
Commercial/business awareness
Give responsibility to staff at the appropriate levels through development techniques so improving their skills and capabilities – offering coaching, self-development, secondment and other appropriate techniques as well as formal courses. At MRSG, you’ll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more
Diversity & Inclusion
Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all.
Working together, we are an employer of choice by building the workforce for today and the future.



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