Associate Partner

4 weeks ago

Chester Cheshire, United Kingdom Marks and Spencer Full time

This is an excellent opportunity to join us here at M&S as a Colleague Comms & Knowledge Partner.
Please note that this role is based in our Chester Support Centre, three days per week.
We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
~ Competitive holiday entitlement with the potential to buy extra holiday days
~ Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
~ A generous Defined Contribution Pension Scheme and Life Assurance.
~ A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
~ Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
~ Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
~ Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
~ Own and design a comms cadence which aligns to the M&S brand.
Create digital, interactive and engaging content which sets the standard
Drive colleague engagement across all our in-house & 3rd party sites to ensure our colleagues are connected to the brand and deliver exceptional service for our customers.
Lead a team to create, review and update email templates, knowledge articles, training and processes across Chester and Capita
Create / write knowledge, operational, change and transformation related communications across all our sites
Tell the story across the contact centres to amplify and drive colleague engagement and advocacy.
Create and manage the communications critical path (short and long term) in line with business priorities
React to trade and business priorities, supporting ad hoc and critical communications in the most effective method
Act as a brand champion and maintain the Customer Service tone of voice' in line with Brand Guidelines
Coordinate and manage digital content on Customer Service channels including news stories and knowledge libraries and digital screens.
Digital Design Skills
Excellent written communication skills (copy writing and editing) and attention to detail
Excellent working knowledge of Microsoft applications including Excel, Word and PowerPoint
Effective project management skills and working to critical paths across a number of projects
Agile and acts with pace to deliver high standards on time
We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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