Resourcing Service Delivery Manager
11 hours ago
Job Title : Service Delivery Manager
Edinburgh, UK (3 days on-site per week)
Contract Duration : 12 months
Start Date : January 2025 (Second week)
We are seeking a highly experienced and driven Service Delivery Manager to join a strategic engagement with high visibility. This role will require strong leadership and delivery management skills to oversee a complex program, working closely with senior stakeholders and leading a global team across infrastructure support, application development, and technical operations. The successful candidate will have a blend of technical expertise, program management experience, and a deep understanding of service management practices. You will be responsible for managing key decisions, risk management, and ensuring the smooth delivery of high-impact projects.
Program Management : Lead and manage the daily program life cycle, ensuring governance and alignment with business objectives.
Leadership : Manage multidisciplinary teams, including infrastructure support and application development, fostering collaboration and guiding teams to deliver high-quality results.
Project Delivery : Plan and monitor project progress, ensuring seamless delivery of projects in infrastructure and development. Manage dependencies and resource allocation across multiple projects.
Identify new business opportunities, contribute to business development, and propose solutions that enhance service delivery.
Risk & Budget Management : Oversee the program's budget, manage risks, and address issues with corrective actions.
Drive continuous service improvement initiatives, focusing on operational efficiency and customer satisfaction.
Experience : Minimum of 15 years in IT, with a focus on Application Development Management and IT Infrastructure Services .
Technical Expertise : Deep knowledge of Service Management , particularly ITIL/ISO 20000 ; experience managing large support teams, especially Service Desk Engineers.
Program and Delivery Management : Proven track record of driving complex programs and projects, with expertise in Program Planning , Governance , Risk Management , Budgeting , and Resource Allocation .
Service Management : Strong background in Service Level Management , Continuous Service Improvement , and operational governance.
Hands-on Experience : Ability to engage in coding and code reviews (as needed), particularly in infrastructure and development projects.
Stakeholder Management : Tools & Methodologies : Familiarity with program management tools and methodologies, including Agile and Waterfall.
Proven track record of delivering complex projects on time and within budget.
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