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housing triage officer

1 month ago

Swale Kent, United Kingdom Carrington Blake Recruitment Full time €16

Job Title: Housing Triage Officer – Admin & Clerical

Swale and Maidstone Borough Council are looking for a Housing Triage Officer – Admin & Clerical to organise and prioritise appointments for those that are homeless or at risk of homelessness and in housing need, and to provide initial housing related advice.

Responsibilities:
  1. Provide the first point of contact for those that are homeless or threatened with homelessness.
  2. Ensure any safeguarding issues are dealt with in the correct way in accordance with policy and procedures.
  3. Triage cases and refer to homeless and prevention team as appropriate.
  4. Establish from the customer the reason for contact and prioritise appropriate appointments, including booking confidential interview facilities where necessary.
  5. Carry out initial enquiries as required.
  6. Ensure the customers full details are recorded timely and accurately, including ensuring the customer is aware of the information they will need to provide.
  7. Provide initial advice on homelessness, benefits and housing related matters.
  8. Provide information regarding housing register applications.
  9. Manage all customer contact methods including phone, emails, online queries, general correspondence and duty to refer cases.
  10. Liaise with accommodation providers, women’s refuge, landlords, statutory and non-statutory agencies.
  11. Ensure all customer monitoring is carried out and all required systems are updated.
  12. Communicate with customers at the required level.
  13. As a customer-focused role, be able to communicate with our customers at the agreed level.
  14. Commitment to the Councils Strategic Plan.
  15. Undertake any training and development as required.
  16. Comply fully with the Councils Equal Opportunity Policy.
  17. Comply fully with the Councils Health and Safety at Work Policy.
  18. Assist as required in the Councils Emergency Plan.
  19. Comply fully with the Councils IT Security Policy.

Payrate: £16.05 umbrella

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