Sr. Customer Solutions Manager, Customer Solutions Management
2 weeks ago
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 product and services globally. Millions of customers—including the fastest-growing companies, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job responsibilitiesAt Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud migration advisor to your customer. You will leverage your consulting, complex program management and technology skills to understand your customer's strategic business objectives, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT and Business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles. The Senior Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs. Your actions will have to earn the trust of the customer by doing what's best for them in long term. You will have to communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers. A day in the life
- Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
- Being single threaded owner for Migrations and Strategic Initiatives
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
- Accelerate customer adoption through education and enablement
- Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
- Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations: Taguig, PHL
- 8+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- 6+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- A history of problem solving and innovation developing technology programs and working across customer organizations
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Direct experience implementing cloud services including migrations and modernization projects
- Knowledge of AWS Services and Solutions is an added bonus - AWS Solution Architect (Associate Level) will be required within 2 months from start date
- Project management certification or training such as PMP, Scrum, or other Agile certification, or equivalent experience
- Self-motivated problem solver who thrives in a dynamic and customer-focused environment
- Strong organizational and troubleshooting skills with attention to details
- Experience working with Cloud, Security, AI/ML, Analytics, IoT
- Expertise in delivering large scale migration, modernization and rationalization engagements
-
London, United Kingdom Amazon Full timeSr. Customer Solutions Manager, Customer Solutions Management Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 product and services globally. Millions of customers—including the fastest-growing companies, largest enterprises, and leading government agencies—are using AWS to accelerate...
-
Sr. Solution Engineer
6 days ago
London, United Kingdom Cadalys, Inc. Full timeCompany OverviewAt Cadalys, Inc., we are at the forefront of revolutionizing Salesforce applications, delivering cutting-edge solutions that empower Salesforce customers across various domains. Our flagship offerings, Cadalys Concierge, Cadalys Care, and Cadalys Service Management, redefine efficiency by seamlessly integrating IT Service Management via...
-
Sr. Solution Engineer
4 days ago
London, United Kingdom Tencent Full timeTencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social...
-
Customer Solutions Manager
4 days ago
London, United Kingdom OneID® Full time €60,000Job Description At OneID, we are empowering everyone to control their online identity. Our digital identity solution allows people in the UK to simply prove who they are online. We are building a diverse team to make a positive impact on society, by simplifying and securing peoples digital lives.We value our people and the unique perspectives they each...
-
Customer Solutions Manager
1 month ago
London, United Kingdom AWS EMEA SARL (UK Branch) - F93 Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....
-
Customer Success Specialist
1 month ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Sr. AI Solutions Consultant
7 days ago
London, United Kingdom Refinitiv Full timeSr. AI Solutions Consultant page is loaded Sr. AI Solutions Consultant Apply remote type Remote Job: Hybrid locations GBR-London-5 Canada Square time type Full time posted on Posted Yesterday job requisition id JREQ178336 Sr. AI Solutions Consultant, CoCounsel About the Role As an AI Solutions Consultant, you will play a pivotal role in our sales...
-
Sr. AI Solutions Consultant
1 day ago
London, United Kingdom Refinitiv Full timeSr. AI Solutions Consultant page is loaded Sr. AI Solutions Consultant Apply remote type Remote Job: Hybrid locations GBR-London-5 Canada Square time type Full time posted on Posted Yesterday job requisition id JREQ178336 Sr. AI Solutions Consultant, CoCounsel About the Role As an AI Solutions Consultant, you will play a pivotal role in our sales...
-
Sr. Solution Consultant
1 month ago
London, United Kingdom Whatfix Full timeWho are we? Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with...
-
Customer Solutions Engineer Manager
1 month ago
London, United Kingdom CloudFlare Full timeWhat you’ll do as a Customer Solutions Engineering Manager Customer Solutions Engineers (CSE), are our customers trusted technical advisors. They are our product experts, leveraging their knowledge to ensure our enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Their goal is to help customers be successful and...
-
Customer Solutions Engineer Manager
2 weeks ago
London, United Kingdom CloudFlare Full timeWhat you’ll do as a Customer Solutions Engineering Manager Customer Solutions Engineers (CSE), are our customers trusted technical advisors. They are our product experts, leveraging their knowledge to ensure our enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Their goal is to help customers be successful and...
-
Customer Solutions Engineering Manager
6 days ago
London, United Kingdom CloudFlare Full timeWhat you’ll do as a Customer Solutions Engineering Manager Customer Solutions Engineers (CSE), are our customers trusted technical advisors. They are our product experts, leveraging their knowledge to ensure our enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Their goal is to help customers be successful and...
-
Customer Solutions Engineering Manager
1 month ago
London, United Kingdom CloudFlare Full timeWhat you’ll do as a Customer Solutions Engineering Manager Customer Solutions Engineers (CSE), are our customers trusted technical advisors. They are our product experts, leveraging their knowledge to ensure our enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Their goal is to help customers be successful and...
-
Customer Solutions Engineering Manager
2 weeks ago
London, United Kingdom CloudFlare Full timeWhat you’ll do as a Customer Solutions Engineering Manager Customer Solutions Engineers (CSE), are our customers trusted technical advisors. They are our product experts, leveraging their knowledge to ensure our enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Their goal is to help customers be successful and...
-
Solutions/Infrastructure Architect
2 days ago
London, United Kingdom Endeavour Recruitment Solutions Full timeEndeavour is looking fora Solution/Infrastructure Architect (T1 SR) with experience in broadcast/media & entertainment company, to join our UK based client for a contract, initially till the end of the year, with possible extension. You will work for Data Center Technologies (DCT), subs Infrastructure Solutions Design or Network Solutions Design. DCT is...
-
Solutions/Infrastructure Architect
2 months ago
London, United Kingdom Endeavour Recruitment Solutions Full timeEndeavour is looking fora Solution/Infrastructure Architect (T1 SR) with experience in broadcast/media & entertainment company, to join our UK based client for a contract, initially till the end of the year, with possible extension. You will work for Data Center Technologies (DCT), subs Infrastructure Solutions Design or Network Solutions Design. DCT is...
-
Enterprise Customer Solutions Manager
6 days ago
London, United Kingdom Ometria Full timeWe are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences. You will hold a pivotal role in driving value and success for your clients,...
-
Enterprise Customer Solutions Manager
2 days ago
London, United Kingdom Ometria Full timeWe are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences. You will hold a pivotal role in driving value and success for your clients,...
-
Enterprise Customer Solutions Manager
1 week ago
London, United Kingdom ometria Full timeWe are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences.You will hold a pivotal role in driving value and success for your clients, reporting...
-
Solutions Success Manager
6 days ago
London, United Kingdom FICO Full timeThe OpportunitynFICO Customer Communication Services (CCS) SaaS solution delivers intelligent, scalable, two-way, automated voice, text, email and mobile push notifications often alongside FICO’s Fraud and Collections & Recoveries solutions or third-party solutions.nThe Solution Success Manager (SSM) is responsible for bringing FICO’s best practices,...
