Group Aftersales Manager
4 weeks ago
Due to continued business growth, an exciting new opportunity has arisen for a Group Aftersales Manager to join our Head Office team, based in Carlisle.
Reporting to the Group Head of Aftersales, the successful applicant will work with Retailer Heads of Business and Aftersales Management teams to translate business strategy into operational plans, maximise business opportunities, improve processes and drive performance and quality throughout the Parts and Service departments. Duties for a Group Aftersales Manager include:- Implement effective policies and procedures to ensure best practice throughout the group to ensure continued growth.
- To inspire, provide leadership and effectively maximise productivity meeting and exceed sales and profit targets.
- Monitor and review aftersales departments’ financial performance and take appropriate actions where necessary.
- Monitor monthly and ytd management accounts regularly to ensure total expenditure does not exceed agreed budget.
- Identify business opportunities within the Group to increase customer service levels & retailer profits.
- Implement agreed Group retention strategies and Group retention programs to maintain and increase customer loyalty.
- Understand all Aftersales IT systems and programs ensuring these tools are used to their optimum at each site, train and consult when required.
- Monitor Sales preparation times, ensure actions are in place to achieved agreed preparation timescales.
- Monitor labour utilisation, efficiency and productivity performance, create and implement actions to improve underperforming workshop KPI’s.
Salary : Competitive depending on experience
Hours : 40 Hours, Monday – Friday (8:30 am – 5:30 pm) About Lloyd Motor Group: Lloyd Motor Group is the largest prestige motor group covering Cumbria, the North East, Lancashire, North Yorkshire and the South of Scotland and has been successfully trading for over 40 years. Privately owned and family run, the company prides itself on its professional yet personal approach in dealing with and supporting its customers and staff, always committed to the communities it serves. Lloyd Motor Group currently has 6 BMW and MINI retailers as well as operating 8 franchise retailers representing brands including Jaguar, Land Rover, Volvo, KIA, Honda Motorcycles and Motorrad, and 5 state of the art Bodyshops. Rewards and Benefits: As well as a competitive salary, we offer the following benefits:- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
- Company Car
- Cycle to work scheme.
- Free flu jabs.
- Internal and manufacturer training.
To apply for this position, please click on the link below to submit your CV.
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Benefits of Working With UsMedicash healthcare cash plan is available for all colleagues.
Holidays30 days of holiday a year. Plus an extra day off on your birthday.
Retail Discount SchemeHighstreet discounts and cashback opportunities.
Refer a Friend SchemeColleague incentive of £500 for recommending great people to join us.
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Staff ParkingFree staff parking at the majority of our sites or subsidised parking.
Outstanding Experience at BMW. I recently had the pleasure of visiting a local BMW dealership, and I must say that my experience was no...
Outstanding Experience at BMW. I recently had the pleasure of visiting a local BMW dealership, and I must say that my experience was no... Read more Yehia Zaky Newcastle BMW - August, 2023
Excellent service and kept updated from start to finish.
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Excellent service, James went beyond to answer my questions and help make a decision. Highly recommended this dealership.
Genuinely that best sales experience we've had. Having had quite a few brand new cars from different manufacturers over the years, the ...
Genuinely that best sales experience we've had. Having had quite a few brand new cars from different manufacturers over the years, the ... Read more David Duncan South Lakes Kia - December, 2023
Katherine couldn't have been more helpful Great service always. Kia really do show other car manufacturers how to sell cars and treat...
Katherine couldn't have been more helpful Great service always. Kia really do show other car manufacturers how to sell cars and treat... Read more Steve Robinson Carlisle Kia - May, 2023
Bought a Volvo from Mason and the service was fabulous from the beginning of the sale to the end would definitely recommend them to ...
Bought a Volvo from Mason and the service was fabulous from the beginning of the sale to the end would definitely recommend them to ... Read more Susan Handley Carlisle Volvo - August, 2023
The salesman Harry Mac was courteous and helpful and kept us informed right through the transaction
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