Site Administrator

4 weeks ago

Duxford Cambridgeshire, United Kingdom Logical Personnel Solutions Full time

Logical Personnel Solutions is recruiting on behalf of a leading fire alarm installation, maintenance and commissioning organisation, who have an opportunity for a site administrator to support, Field Services Managers, Projects Managers and the Branch Manager and are responsible for reviewing and actioning administration processes in the allocated regional area.

Main Duties and Responsibilities.

* Answers calls from customer and logs any work which needs to be scheduled as a result of a call out.

* Support Field Service Manager (FSM) in updating Field Service Engineers (FSE) schedules due to last minute changes requirements (callouts, sick leave, etc). Book appointment with clients site according to schedule build by FSM.

* Supports the Field Services Manager to co-ordinate return/remedial work by contacting customer to make appointment.

* Convert all approved quotes (New Works, Small Works, Service) to Work Orders (WO)

* Checks all Small Works have final acceptance signed and invoice.

* Checks New Works progress milestones are met before and invoice.

* Actions closed completed work orders (NW, SW, and Callouts) and raises invoice to send to customer or Finance Administrator as applicable.

* Supports FSM in supplying product requests from customers by checking availability with stores team and raising a purchase order.

* Contacts clients 30 days prior to a payment due, to confirm that the client does not have any claim.

* Work with the Branch Manager and Finance Team to chase overdue payments.

* Able to perform some additional tasks to cover Field Service Manager when not in the business.

* Provides excellent customer service when responding to customers.

* Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments.

* Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.

Core Competencies & Essential Skills Organisational Skills Communication Skills Additional Skills Planning

* Attention to detail, time management, logical thinking, ability to prioritise and make decisions.

* Good communicator, approachable, positive attitude. Displays empathy, drive, resilience, and responsiveness.

* Good IT skills. Attention to detail. Basic knowledge of the principles of fire safety.

Desired Skills and Training resources FIA courses

* Service technicians communications course

* FIA Fundamentals units 1 & 2 BS5839-1

Accountabilities for resources

* Parts

* Equipment, tools

* PPE Field Services Engineers (in absence of Field Service Manager)

Additional information

* Full time, permanent position

* 37.5 hr weeks

* Mon - Fri (Apply online only)

* Immediate starts available

This is an excellent opportunity to work for a market leading organisation, with a very full order book, historical clients and forward thinking approach.

Please contact Marc or Adam at Logical for more info #J-18808-Ljbffr

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