Enterprise Applications Analyst

4 weeks ago

Manchester, United Kingdom Manchester Digital Full time

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

The Enterprise Applications Analyst is an integral part of Latham’s Technology team. This role will be responsible for supporting the design, implementation, and maintenance of the firm's enterprise software application platforms which allow attorneys and staff to perform their job functions from the office and remote locations. Examples of these applications include, but are not limited to, the firm’s document management system (iManage), the MS Office Suite and the firm’s Client Relationship systems (Interaction & Foundation). This role will be located in either our Manchester office or our Global Services Office, situated in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Other key responsibilities include:

  • Assisting with the design, implementation, and support of software solutions for all facets of attorney’s work such as document generation, business development and intake, client billing, etc.
  • Proposing additional enhancements and new software solutions for our legal professionals and administrative departments
  • Troubleshooting software problems for firm users as they relate to firm-wide, departmentally driven technology projects
  • Installing, maintaining, and upgrading software for all users within the firm; making recommendations to their manager regarding setting of standards for firm software
  • Assisting with the creation of training materials and delivering training to regional trainers, the Global Technology Support Centre, and to end-users regarding specialized applications

We’d love to hear from you if you:

  • Demonstrate knowledge and proficiency in the administration and deployment for a wide variety of software programs, including Microsoft Windows Enterprise, Microsoft Windows Server, and the Microsoft Office Suite
  • Display knowledge and proficiency with administration and maintenance of relational databases used by supported applications
  • Pride yourself on your customer service skills, possess a patient manner and enjoy liaising with a range of seniorities

And have:

  • Relevant experience providing upper-level support, training, or mentoring for other technology department personnel
  • Experience with enterprise class software installations and upgrades, training and technical documentation
  • Experience offering support within a legal or wider professional services environment

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

  • Health insurance as well as group income protection and life assurance
  • Wellness programs
  • And more

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

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